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Healthcare Support Worker

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full time

Job summary

We are looking to recruit to a full time, permanent, Band 3 Healthcare Support Worker. This post will support the Autism Assessment Service and the successful candidate will assist the team in delivering timely assessment and evidenced based post-diagnostic support with service users. The successful candidate will also have a role in undertaking some administration duties to support the team.

Our Trust is on an incredible journey of innovation and we'd like you to be part of it. To excel, you will be an enthusiastic, caring and compassionate registered professional who is looking to work within a Trust that is ambitious to perform well and has been told by the CQC that it is the fastest improving mental health trust in the Country.

Main duties of the job

To provide targeted support to service users and/or their families. To assist Registered Professionals in assessments and post-diagnostic support. Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area ( service users, and carers,) Liaison with partner services and Preparation/completion of routine documents, including letters, reports, presentations and forms photocopying, filing. Handling telephone queries including a shared responsibility for reception Assisting service users /relatives during incidental

About us

Our Trust is on an incredible journey of innovation and we'd like you to be part of it.

Our vision is 'To be Outstanding in all we do and how we do it.' Our teams pride themselves on compassion, team work and resilience. The Trust supports you by offering a flexible shift system including twilight shifts and compressed hours to support working families and our staff parking is free on all our main sites.

As an employee and representative of the Trust, you are required to demonstrate and uphold the Trust's Values. These are:

Proud to CARE:

Compassionate

Caring with compassion, it's about how we listen, what we say, what we do.

Approachable

Friendly, welcoming, sharing ideas and being open

Responsible

Taking personal and collective responsibility, being accountable for our actions

Excellent

Striving for the best, for high-quality safe care and continually improving.

Job description

Job responsibilities

The post holder will undertake the following duties and responsibilities at all times demonstrating the competences assigned to the role detailed in the associated KSF outline:

Communicates with service users and families, all members of the multi-disciplinary team and with external agencies using a variety of methods including Information Regularly reports and effectively communicates the status of the Autism Assessment service users in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary Relates appropriately with service user, carers, colleagues and others at all times maintaining professional boundaries. At all times ensures that own actions, support the equality, diversity, rights and responsibilities of Identifies, minimizes and reports risks of danger, harm and abuse to senior At all times minimizes risks to self and others by undertaking safe working At all times works within agreed and established Trust policy and operational procedures. Works with other Trust services to promote seamless service-user person centered care from referral/admission, to transfer and discharge on identified care Person Specification

Qualifications

Essential

Advanced Apprenticeship in (Mental) Health and Social Care or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills)

Experience

Essential

Experience of working with children and/ or adults with Autism as a member of a multi-disciplinary team

Knowledge

Essential

oCommunicate appropriately with others at work.