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Patient Care Coordinator

3 months ago


Plymouth, Plymouth, United Kingdom Ophthalmic Consultants of Boston, Inc Full time
Ophthalmic Consultants of Boston (OCB) is currently seeking a Patient Care Coordinator to join our Glaucoma team. This is a full time opportunity Monday through Friday. This position does allow for 2-3 days remote if so desired.

The Patient Care Coordinator will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.

The Patient Care Coordinator I, II, III are responsible for the daily administrative tasks to support the needs of the practice and the providers.

The Patient Care Coordinators may handle any number of varied administrative tasks throughout the day.

Relaying medical questions from patients to the appropriate provider or resource via Epic in a professional, concise, and accurate manner.


  • Documentation of patient communication in medical record.
  • Answering a high volume of patient phone calls requiring triage and then scheduling clinic appointments with providers and for testing.
o Knowledge of how to review template and assign appropriate slot for appointment type (new, est, consult, post op, urgent etc.)

  • Monitoring schedules and reporting scheduling problems to the Practice Manager/Supervisor.
  • Scheduling of MRI, CT, labs, pathology.
  • Pathology- follow up on and document pathology results after provider review.
  • At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III.
  • Bachelor's degree preferred.
  • Experience using electronic medical records, specifically Epic preferred.
  • Ability to work in Microsoft Outlook, SharePoint & Teams with a strong knowledge base of all three.
  • Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching. Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment. Health & Dental Insurance- starts1st Day of Employment
Paid time off and Paid Holidays
Health & Dependent Reimbursement Accounts
What are your compensation expectations?* Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?
Are you willing to undergo a background check, in accordance with local law/regulations?*