Customer Support Coordinator

2 weeks ago

Craigavon, United Kingdom Thompson Aero Seating Full time
We are hiring
Customer Support Coordinator to join our growing team in Portadown.

The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business.


Responsibilities

  • Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements.
  • Work with Planning, Production and Supply Chain to establish accurate lead times for quotes.
  • Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved.
  • Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
  • Compile quotes to ensure margin budgets are achieved.
  • Report on quotes and revenue forecasting.
  • General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change.
  • Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers.
  • Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escalate any forecasted issues to the Customer Relationship Managers when required.
  • Participation in the 247 outofhours customer AOG support line via a rota system, where customer calls and orders are managed.
  • Administration and reporting as necessary.

Reward

  • Employee Cash Medical Plan
  • 33 days annual leave
  • Perks discount
  • Contributory pension scheme
  • Gym membership
- £5,000 employee referral bonus

  • Life assurance
  • Wellbeing Initiatives
  • Employee Recognition scheme

Requirements:

Essential

  • 3 A Level passes (A-E) or equivalent level qualification.
  • 2+ years' experience in an equivalent role within a production/manufacturing environment.
  • Proficient in using MS Word and Excel.
  • Working knowledge of Order Management Systems (MRP)

Desirable

  • Experience in customer order management.
  • Experience or involvement in Quality/Customer Audits.
  • Procurement experience.

Thompson Aero Seating is an equal opportunities employer.
**We reserve the right to enhance criteria on shortlisting.

  • Customer Support Coordinator

    4 weeks ago

    Craigavon, United Kingdom Thompson Aero Seating Full time

    We are hiring for a Customer Support Coordinator to join our growing team in Portadown. The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business. **Responsibilities** - Process...

  • Customer Support Coordinator

    3 weeks ago

    Craigavon, United Kingdom Thompson Aero Seating Full time

    We are hiring** Customer Support Coordinator **to join our growing team in Portadown. The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business. **Responsibilities** - Process Sales...

  • Customer Support Coordinator

    2 weeks ago

    Craigavon, United Kingdom Thompson Aero Seating Full time

    We are hiring for a Customer Support Coordinator to join our growing team in Portadown. The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business.Responsibilities Process Sales...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    Job DescriptionWe are currently looking for a Customer Coordinator Assistant to join our Team to support the Senior Customer Co-ordinator in her role between Northern Ireland customers and the testing laboratories undertaking food quality and safety testing on behalf of those customers.Key AccountabilitiesTo shop for pre-determined food items at least 3...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    Job Description We are currently looking for a Customer Coordinator Assistant to join our Team to support the Senior Customer Co-ordinator in her role between Northern Ireland customers and the testing laboratories undertaking food quality and safety testing on behalf of those customers. Key Accountabilities To shop for pre-determined food items at...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.nAt SGS, we believe in rewarding our employees for their...

  • Customer Coordinator Assistant

    1 month ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.nAt SGS, we believe in rewarding our employees for their...

  • Customer Service Coordinator

    2 weeks ago

    Craigavon, United Kingdom Manfreight Full time

    Due to continued business growth and newly awarded contracts, we are looking to recruit an experienced Customer Service Coordinator to join our Team at our Headquarters in Portadown. This is an exciting opportunity to join one of the UKs Leading Transport and Logistics Companies. We are looking for someone to join our Customer Service Team to process orders,...

  • Customer Service Coordinator

    2 weeks ago

    Craigavon, United Kingdom Manfreight Full time

    Due to continued business growth and newly awarded contracts, we are looking to recruit an experienced Customer Service Coordinator to join our Team at our Headquarters in Portadown. This is an exciting opportunity to join one of the UKs Leading Transport and Logistics Companies. We are looking for someone to join our Customer Service Team to process orders,...

  • Sales Support Coordinator

    3 months ago

    Craigavon, United Kingdom Black Fox Solutions Full time

    **Sales Support Coordinator / Administrator** I am delighted to be working with a leading employer in the Lurgan area to recruit for their new Sales Support Coordinator / Administrator. This is an exceptional opportunity offering a generous starting salary and a fantastic benefits plan! **Working within their commercial team you will be supporting the...

  • Customer Coordinator Assistant

    1 month ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard...

  • Customer Coordinator Assistant

    2 weeks ago

    Craigavon, Northern Ireland, United Kingdom SGS UK Limited Full time

    Company Description SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard...

  • Customer Coordinator Assistant

    4 weeks ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard...

  • Customer Coordinator Assistant

    2 weeks ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world's most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard...

  • Customer Coordinator Assistant

    2 weeks ago

    Craigavon, United Kingdom SGS UK Limited Full time

    Company Description SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our...

  • Customer Coordinator Assistant

    2 months ago

    Craigavon, United Kingdom SGS Full time

    SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.At SGS, we believe in rewarding our employees for their hard...