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Customer Service Advisor

4 months ago

Clapham, Bedford, United Kingdom The ICM Group Full time

_Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers.

_
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Why Choose our client and our customer services advisor role?_
- _Friendly and

Professional Environment:
As the first point of contact for our customers, a warm and professional demeanour is key, and that's exactly what we foster with every customer, every time_
- _

Exciting Opportunities:
Be at the forefront of converting enquiries into sales, ensuring our store consistently hits its targets. With opportunities for upselling our range of services, there's always room for growth and development._
- _

Versatile Responsibilities:

From handling customer queries both in-person and over the phone to managing administrative tasks, every day brings new challenges and opportunities to shine.

_
- _

Team Collaboration:

While you'll have the chance to showcase your individual skills, you'll also be part of a supportive team environment where collaboration is key.

Plus, with the occasional opportunity for lone working and key holder responsibility, you'll enjoy a balance of independence and teamwork.

_
- _Training and Development: We provide thorough induction processes to ensure you're equipped with all the knowledge you need to excel in your role, including information on our range of products and services._
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As the perfect Customer Services Advisor, you will have:_
- _

Excellent Customer Services Skills:

Whether it's face-to-face interactions or handling inquiries over the phone, the perfect customer experience is key to our success.

Plus, clear and confident communication skills are paramount._
- _Attention to Detail: We take pride in maintaining a clean and tidy store, and attention to detail is paramount in ensuring we provide the best experience for our customers._
- _Adaptability: Comfortable working within company guidelines and in a small team environment, with the flexibility to adapt to various tasks and responsibilities._
- _Problem
  • Solving Abilities: From dealing with late payments to addressing customer concerns, we're looking for individuals who have a proven track record of tackling challenges head on with a proactive attitude.
_
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In return for your skills and experience, you can expect:_
- _A great collaborative working environment where hard work and dedication can lead to a exciting career path_
- _A competitive salary of £25,500pa_
- _Great benefits including bonus, free parking, career progression, holidays and more. _

  • Our client has over 60 branches across the UK and like to promote from within So, If you're ready to embark on an exciting career journey with our forever growing client, don't hesitate—APPLY NOW and become part of our dynamic team Join us in delivering exceptional service and making a difference in our customers' lives._

Job Types:
Full-time, Permanent

Salary:
£25,500.00 per year

Benefits:

  • Free parking

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Experience:

  • Customer service: 1 year (required)

Work Location:
In person

Reference ID:
A.S. - Clapham Park