Housing Options Officer Team Leader

2 weeks ago

London, Greater London, United Kingdom iWork Recruitment Limited Full time
Contract to start until with a possible extension.

MAIN PURPOSE OF JOB
To ensure that all performance targets are met.

To promote the profile of the Client's services and ensure high levels of customer satisfaction

To meet the Client's customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.


Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.


To facilitate customer involvement in service planning, delivery and review and put the customer at the centre of everything that we do.


To demonstrate a passionate "can-do" attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Client's profile based on excellent communication skills.

To deliver the service in accordance with established policies and practices.


To work with service users to ensure that they are able to exercise maximum choice in the way in which the Client delivers services.


As a member of the team, contribute to the development of the wider Service area and other relevant workforce plans and strategies, in line with Client priorities.

To contribute to publicising the work of the service, to include making presentations, running information stalls, etc.


To liaise with other relevant sections, departments and agencies in order to promote joint-working practices and review policies and procedures.

Take responsibility for their learning and development and fully optimise opportunities available to them.

Contribute to a highly motivated team that works together to achieve performance goals.

To produce and present reports and presentations for a wide range of audiences. ∙ To convene and attend professionals meetings, panels, case conferences, etc.

To develop and implement processes and systems for the effective recording and management of records, data and information.

To provide data and trend analysis as required with conclusions and recommendations.

Influence service strategy and development and keeps staff informed of information that affects them.

Encourages and actively engages in positive cross directorate communications and team working.


To produce high quality information and advice material for landlords, private sector occupiers, Client Members, members of the public and a range of internal/external agencies.

To ensure timely responses to all correspondence from service users, Client Members, MPs and outside agencies.

Knowledge, Qualifications


Detailed knowledge of local authority legal obligations under the Housing Act 1996, Part VII, Homelessness Act 2002 and the Homelessness Code of Guidance for Local Authorities.

Knowledge shall also include related legislation such as those covering child protection, security of tenure, etc.

An understanding of the needs of homeless households

Knowledge of housing and welfare benefits

Experience
Experience of leading a busy frontline housing advice and/or homelessness service or similar and/or significant technical experience
(T2)
Experience of working in a busy front line public sector housing team or similar

Experience of partnership working and influencing and negotiating to achieve successful outcomes
(T2)

Behaviours and Competencies:

Ability to work with others, whilst providing clear leadership, motivating others to achieve excellent performance
.(T2)
Ability to work with others, and is motivated to achieve excellent performance.


Has the ability to understand and assimilate complex case law, and translate that information into innovation in practice and management.

Customer service focused, able to develop productive working relationships with partners

Ability to work passionately, flexibly, innovatively, taking ownership to ensure targets are achieved


Has excellent administration and organisational skills and is able to produce reports and other information for a variety of audiences.

Ability to think, plan and act with a creative approach to problem solving and delivery in demanding circumstances and with competing priorities to ensure deadlines are met

Recognises the importance of politics and adapts management approach appropriately
(T2)
Strong interpersonal and communication skills, the ability to establish effective negotiation skills and working relationships throughout the organisation and with partners, suppliers and contractors

The ability to service and chair meetings with relevant partners and other stakeholders.

Displays a commitment to own personal development and learning

RQ

Salary:
£22.26 per hour

Schedule:

  • Monday to Friday

Work Location:
One location

Reference ID:

RQ

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