Customer Sales Representative
1 week ago
Job Summary
Are you looking to begin a new career adventure this autumn? Do you have a passion for Sales and premium Customer Service? Do you want to work as part of a vibrant team in Swansea? If so we have the perfect opportunity to join our Customer Sales Executive Team.
Are you looking to begin a new career adventure this autumn? Do you have a passion for Sales and premium Customer Service? Do you want to work as part of a vibrant team in Swansea? If so we have the perfect opportunity to join our Customer Sales Executive Team.
Job Information
- Salary
£11.50 per hour + benefits - Full time 37,5 hours per week
Monday to Friday between 8.30am-6.
30pm;
NO WEEKENDS OR BANK HOLIDAYS:
- Permanent Contract
- Fully paid training provided
- Start date: 29th August 2023
What we need from you in order to be successful
- Sales driven persona confident with a cheerful disposition
- Excellent verbal and written communication skills
- Active listening skills providing solutions for customers' needs
- Strong organisational and selfmanagement skills
- Goal and results orientated
- Competent computer skills
- Proven ability to build relationships across the business, working collaboratively.
- Should enjoy working in a small team, be goalorientated and work well under pressure.
- Demonstrable experience in summarising information for management and key stakeholders. Report writing for the business is key.
- Hungry to learn and be part of an exciting and fast paced team
Day to Day Responsibilities
- Objection handling
- Outbound calling to win back customers
- Navigating around multiple systems whilst conversing with customers
- Troubleshooting
- Organising replacements, exchanges and refunds
- Initiating payments and setting up direct debits
- Answering customer queries
- Reaching out to current clients, addressing their concerns, and enrolling them in new packages that are tailored to their need
- Offer solutions to customers and demonstrate the advantages of new or advanced products
- Full understanding of the brand, goods, and services to convey to the customers
The Perks
- Family friendly hours
- No weekends or bank holidays or late nights
- Holiday pay
- Onsite parking
- We aren't customer facing so it's a business casual dress code
- Monthly engagement events and competitions
- Genuine career opportunity to move through the business in the UK or abroad
- Pension scheme
- Perks at Work Offering discounts with retail partners
Data Notice
Foundever Group is an equal opportunity employer. We value our diversity and we're committed to making Foundever a truly inclusive place to work.
We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
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