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Engagement Officer

3 months ago

London, Greater London, United Kingdom BPP University Full time

Supporting the delivery of effective student engagement


This integral role will be responsible for engaging with students in their first term to ensure they are ready to study, as well as students who regularly fall below the minimum requirement of engagement at the school.

Through reviewing engagement data,you will take appropriate actions in line with the school's retention and progression strategy. You will also be involved with all student engagement events and activities.

What you'll be doing

  • Reviewing engagement trackers to ensure accuracy of data
  • Regularly contact students who fall below the required level of engagement
  • Tracking student responses/outcomes on Microsoft Forms
  • Reviewing contact details and escalate as appropriate in line with process
  • Supporting students through any onboarding challenges
  • Attending weekly engagement meetings and follow up on any actions that arise
  • Actively supporting students in any conversation/correspondence to promote international student wellbeing
  • Making calls to students who have not submitted or sat end of term summative assessments
  • Working with learning support team by signposting students who require mental and wellbeing support
  • Assisting with the coordination of programme orientations and other welcome events

Choose a better work-life balance


With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.

Either way, you'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part ofa diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitivesalary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare, and dental plans that offer additional assurance to look after you and yourfamily.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.


What we're looking for

  • A studentcentric, service culture attitude
  • Excellent written and verbal communication skills
  • Confidence in speaking over the phone and face to face
  • The ability to read and manipulate data sets
  • Excellent relationship building skills
  • Ability to effectively plan, organise and prioritise workload
  • Ability to work well in a team and be collaborative
  • Excellent computer/IT skills
  • Selfmotivated
  • Ideally, some experience of managing operational challenges
**The role will be a on a Hybrid Contract - home and office based. The office base can be at either Manchester, Birmingham or London BPP Offices with an expectation of coming into the office up to 3 times a week.