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Senior Test Manager

3 months ago

Watford, Hertfordshire, United Kingdom VML South Africa Full time

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The opportunity:

We are seeking a highly experienced Senior Test Manager to join our QA team. The successful candidate will be responsible for maintaining, overseeing and enhancing the QA practices for one of our clients undergoing a major application transformation. The role is to provide Test Management for multiple scrum teams working to demanding timelines. The role requires the ability to manage large teams, effect change at scale and oversee test efforts and strategy for large and complex test delivery. The ideal candidate will have a proven track record in consultancy, extensive client facing experience and ability to work well under pressure.

What you'll be doing:
  • Maintaining and enhancing test strategies, and defining Test Plans for a large and complex delivery programme
  • Dealing with escalations, flagging risk and identifying solutions and mitigations
  • Reviewing test practices, implementing improvements and coaching the team
  • Participating in the test delivery, ensuring the testing meets quality, time, and cost objectives
  • Working closely with key stakeholders from the client, building strong trusted relationships
  • Driving automation strategy; directing scope, priorities and improvements for test automation
  • Defining quality KPIs, test progress and status reporting
  • Managing your time and daily tasks to ensure project success
  • Having a clear understanding of the firm's commitment to creating a more inclusive culture
  • Helping develop team members and encourage a culture of best practice
  • Keeping abreast of industry trends and advancements in software testing
  • Working with the Test Leadership Team to support wider test initiatives
  • Involvement in test recruitment activities
What we want from you:
  • Relevant Test Management and leadership experience, particularly leading large teams
  • Experience of system testing, e2e testing, user acceptance testing
  • A proven track record in consultancy and extensive client-facing/stakeholder experience
  • ISTQB foundation or higher
  • Test Management Tool Expertise (such as ADO, Xray, Zephyr, Tricentis) with experience of report and dashboard building
  • Risk identification, management, and mitigation experience
  • Experience defining quality KPIs, test progress and status reporting
  • Strong communication, relationship-building and interpersonal skills
  • Experience of automation management, driving automation maturity, directing scope and priorities for automation team
  • Good understanding of automation best practice, tooling and automated pipelines
  • Track record of bug advocacy and defect management
  • Proven technical ability - combined with strong business acumen
  • Full knowledge of the project lifecycle and experience of working on a multi-stream Agile delivery model across multiple locations
  • Be a problem solver. You must be able to think through technical problems and provide pragmatic solutions
  • Experience of providing estimates for testing effort
  • Experience of producing effective management reports, managing expectations and conflict as well as great resource planning experience.
  • Experience of co-ordinating non-functional testing activities
  • Knowledge of Release Management, able to contribute to Release Strategies and understanding of CI/CD processes
  • Experience working directly with Account Executives and can discuss at a commercial level
If you know some of this, even better:
  • Experience of security, performance, accessibility and analytics testing
  • Experience of using ecommerce platforms and content management systems
  • ISTQB Advanced Test Manager qualification
What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.

In our Lisbon or Porto office, you'll join a team of other specialists who are always ready to help each other. The team is part of our Enterprise Solutions network and works in coordination with our Local and EMEA client leads.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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