Senior Conductor

Job Title:
Senior Conductor

Location:
Bradford

Safety Critical Post:
Yes

Holiday Entitlement: 33 days

Salary:
Circa £35k

Grand Central (part of the Arriva Group) are recruiting for Senior Conductors at our Bradford (West Riding) Depot.

This exciting role offers the opportunity to work as part of our successful on-board team delivering the top-quality customer service Grand Central is renowned for.

Grand Central is an open-access train operator linking the North East and West Yorkshire with London.

We are also part of Arriva who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

Grand Central is a unique and distinctive train company and we have one of the country's highest customer satisfaction scores in the National Rail Passenger Survey and Which? Magazine rail customer survey.

You can be part of our team delivering excellent customer service on the East Coast Mainline.

We are proud of our history and we have always continued to put our customers at the heart of what we do.

We are looking for talented people who are highly motivated and proactive with excellent organisational and interpersonal skills. If you are an enthusiastic individual who enjoys facing new tasks and challenges each day, this may be the position for you

Previous experience of providing excellent customer service and cash management is an essential attribute for this role. You must also be able to demonstrate that you can work as part of a team.

You will be provided with all of the classroom and on the job training to learn the rules, regulations, and route learning that is involved in transporting customers on our Class 180's.

As a Senior Conductor, it is your responsibility to ensure our customers reach their destination in a safe manner and on time by undertaking train guard responsibilities in line with industry standards.

You will also lead the on-train team on customer service delivery and undertake revenue duties.

Although most of the time you will be working on your own on the train with a Customer Service Assistant nearby, you will need to be able to communicate effectively with others in the wider team, including your Driver, Dispatch and Control colleagues, and of course our customers.

You must be able to work shifts as our working times vary, sometimes you can start at 0600, sometimes you can finish at 2330 so your flexibility is required.

though Rosters are usually provided 6 months in advance so you can plan ahead

Responsibilities

The Senior Conductor Training Programme includes modules on rules and regulations, route learning, fire safety and track safety, followed by on-going training and assessments.

The first 6 weeks will consist of a classroom learning approach of the theory.

This is followed by practical learning under the guidance of a Senior Conductor Mentor during which you will be regularly assessed to develop and maintain competence.

Qualifications

You'll be the face of Grand Central, so you'll need to have excellent customer service skills and be able to think on your feet.

You should also be able to demonstrate the following:

• Highly disciplined and with the ability to work within rules and regulations
• Ability to remain calm even when under pressure
• Remaining alert and vigilant at all times
• Customer focused
• Excellent verbal and written communication skills
• Punctuality and reliability

In your role as a Senior Conductor, you will work shifts from the early hours of the morning until late at night, weekends and Bank Holidays.

You will work an average of 35 hours per week and receive your rosters in advance. You will also be required to lodge on occasion in London overnight.

To be eligible to apply, you must:

• Be able to comply with the relevant Rail Industry Standard for the role.
• Currently reside within a 60 minutes' drive of the Bradford depot.

Benefits

• Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
• Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
• Employee Assistance Programme provided by

Health Assured:
free, confidential 24-hour telephone counselling and information services.

• Access to the entire Headspace library your personal guide to mindfulness, sleep, focus, movement and more.

Benefits available upon completion of probation period (3-6 months):

• Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)

o Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)

o Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).

o Child Care Vouchers Scheme

o Cycle to Work Scheme

o Arriva Village employee rewards and benefits scheme

**_
We acknowledge the importance of our people's diverse experience

---