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Retail Assistant

3 months ago

Chippenham, Wiltshire, United Kingdom The Puffin Hut Ltd Full time
The Puffin Hut is an established retailer that specialise in vape products.

We are passionate about providing excellent customer service and supporting customers to reach their goals of a healthier lifestyle, by stopping smoking.

We are currently recruiting for a Customer Service Advisor to join our Chippenham team.

As a Customer Service Advisor you will need to listen to customers and offer advice, to ensure they find the right product to suit their needs.

Whether it is a new starter looking to stop smoking or a regular customer looking for the latest e-liquid flavour, you will need to have the ability to build a rapport with customers easily.


Key Responsibilities on a day-to-day basis:

  • Greeting Customers
  • Helping customers find the appropriate products to suit their vaping needs
  • Processing transactions through the till
  • Stock replenishment
  • Stock rotation
  • Assisting with date checking
  • Assisting with stock taking
  • Housekeeping duties

Requirements for the role:

  • Over 18 only due to the nature of the product
  • Excellent people skills
  • Professional and friendly approach to customer service
  • Strong listening skills
  • Sales driven
  • Proactive
  • High attention to detail, ensuring accuracy
  • Organised
  • Good communication skills
  • Numerate and IT competent

Perks of working for The Puffin Hut

  • Competitive Salary
  • Workplace Pension
  • Staff discount
  • Up to 5.6 weeks holiday per year
  • Internal progression within the company is encouraged
  • The opportunity to gain a NCSCT Qualification, to become a stop smoking practitioner

Hours of work:
(Chippenham Store - Chippenham)

  • 32 Hour contract
  • 4 x 8 Hour shifts per week
  • Wednesday to Saturday (Flexibility to work other days required)
  • 8.40am5.40pm (1 Hr unpaid lunch break)

Job Type:
Permanent

Pay:
Up to £11.49 per hour

Expected hours: 32 per week

Benefits:

  • Company pension
  • Employee discount

Work Location:
In person