Current jobs related to Head of Roc - Ashby de la Zouch, Leicestershire - Optimised Group

About the role:

As the Head of ROC (Remote Optimisation Centre) within Optimised, you are responsible for delivering the operational performance of the Energy, Reactive and Proactive engineering teams, ensuring all client engagements are managed effectively.

The ROC is part of the Managed Services division at Optimised, delivering a 24/7 service in managing HVAC, Lighting and Energy services to our clients'.

You provide professional, efficient, organised, and flexible support to the Optimised leadership and management function, providing quality and timely support to team members across the business.

Employment Type:

Full time, permanent

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Location:Ashby

Compensation:

£5- 65K per annum, dependant on experience

What you'll actually do:

• Review and track customer service delivery processes on a daytoday basis, identifying improvement areas where necessary to ensure high standards to our clients
• Lead the ROC for key clients, serving as main point of contact where senior delivery expertise is required
• Oversee the operations and delivery of all client engagements assigned to the ROC
• Coordinate with other delivery units (Consulting / Engineering) and other OBU's (Operational Business Units within the Managed Services division to ensure that planning and mobilisation works enable efficient ongoing management processes
• Development of all aspects of the ROC, including resources & capabilities, systems and processes in line with the overall objectives
• Development of rigorous data management/health processes for all data types, including balance score cards and KPI's
• Implementation and management of quality client service/helpdesk processes and systems
• Work alongside Key Account Managers to identify priorities and client requirements and ensure the ROC is aligned to client requirements, contractual obligations and our values
• Manage and support recruitment, onboarding, career planning, training and developing your team, including mentoring new and less experienced members
• Visible and approachable leadership presence, to build the team's confidence to achieve commercial results and highquality standards
• Be part of an oncall escalation team to support the team out of hours

What you'll need:

• Leadership experience / qualification
• Ability to present open, honest and constructive communication with all staff and managers
• High emotional intelligence listens and questions effectively, concise verbal and written communication skills and effective questioning/listening skills.
• Eligibility to work in the UK

About you:

• Ability to present open, honest and constructive communication with all staff and managers
• A Leader that can mentor, develop and educate the team by example
• Significant knowledge and experience of the BeMS industry at an engineering level; Trend/Tridium/Cylon qualified
• Previous operational experience in running a Bureau / Energy team
• A proactive attitude that brings drive, energy and passion to the role
• High emotional intelligence listens and questions effectively, concise verbal and written communication skills and effective questioning/listening skills.
• A proactive attitude that brings drive, energy and passion to the role

and our company purpose

About us:

Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda.

With a combined team of highly trained analysts, engineers, technologists and professionals, the Group operates from six office locations including Ashby, Blackpool, Bristol, Dumfries, Gloucester, and Sittingbourne providing national coverage.

As a team, we're easy going and take great pride in our work. From sales and marketing to engineering, we're all striving to support sustainability.

Optimised is a certified B Corp, which means it has met rigorous standards of social and environmental performance, accountability, and transparency and we strive to run a professional, inclusive and transparent environment with like-minded people.

What is it like to work with us:

We strongly believe that our success depends on it's culture and recognise that it's our people who are our greatest asset.

We ensure our employees have the opportunity to work in a unique environment that is fun and down-to-earth, while having the support to perform to the best of their ability.

We make sure we celebrate our milestones and get together once a year as a company to collaborate and have fun.

What we offer you

• Company Laptop
• Company Mobile Phone
• EV Car Scheme or Car Allowance
• Annual Railcard
• Private Medical Insurance
• Life Insurance & Employee Assistance Helpline and Online GP Service
• Personal Pension Scheme (Up to 5% Matched)
• A dedicated annual professional development allowance
• 25 days annual leave increasing to 28 with length of service (

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