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Receptionist
3 months ago
NUMBER OF HOURS: 50 hours per month
The hours are on a two week rota:
Week - Wednesday to Friday 15.00 to 20.00
Week - Monday and Tuesday 15.00 to 20.00
Please note that the 8pm finishes are not negotiable as this is the time Reception closes
TEMP/PERM: 6 Month Fixed Term with a view to becoming permanent
A flexible approach and the ability to work under pressure in a reception office are essential. A willingness to learn and develop within this role is also important. To facilitate the smooth and effective running of the reception demonstrating a discrete and sensitive manner.
You will be enthusiastic with good organisational and communication skills.
You must be able to deal objectively and professionally in a calm and approachable manner when liaising with service users, staff, healthcare professionals and outside agencies.
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire.
Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work.
In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive.
We're really proud of this
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner.
To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks.
To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.
To manage workload under supervision, seeking advice when required, performing routine office procedures which may at times during the secretary's absence include typing of reports, letters and other documents.
The routine office procedures to include the opening and distribution of correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures.
To be the point of contact for the team in ordering and receipting of goods and services in line with Standing Financial instructions
To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationary and goods in accordance with Standing Financial Instructions.
To maintain healthcare records including the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.
To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics thus ensuring statutory performance and contracting data is up to date.
To ensure all work is undertaken in line with Trust and national policy.
To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service, across the county.
