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Catering Assistant

3 months ago


Bolton, Bolton, United Kingdom Bolton Arena Full time

JOB TITLE:
Kitchen Catering Assistant

REPORTING TO:
Catering Operations Manager

ROLE PURPOSE:

To deliver a high-quality service to café, conference and event customers through prepping food in the kitchen and maximising on all sales opportunities and ensuring full adherence to health & safety and food hygiene legislation.

This position is a 60/40 split with kitchen and FOH.

KEY ACCOUNTABILITIES:

  • To provide a friendly, informative and efficient service to all customers always
  • To deliver exceptional customer service
  • To assist in the successful operation of the catering service café, conference, events, etc
  • To comply with legislation in relation to health & safety & food hygiene and follow the company's opening and closing procedures
  • To work in a clean, tidy and organised way
  • To work speedily and efficiently to meet and exceed customer expectation
  • To record all sales through the till and ensure correct charges are applied
  • To ensure accurate recording of 'non cash' related sales on relevant charge sheets
  • To complete temperature control checks and cleaning schedules as directed on a daily/weekly basis
  • To provide food and meals from the kitchen for conferences and small events and ensure the café is well stocked with handmade produce.
  • To assist in stock control, ensuring all stock is accounted for from delivery to sale and that sell by/use by dates are rotated and tracked
  • To deliver conference and event catering services as directed in a timely manner, ensuring observance of service time slots
  • To ensure all vending and café areas are clean and well always stocked
  • To maintain product knowledge menu changes, promotions, etc and upsell to customers
  • To minimise waste and ensure waste is disposed of correctly
  • To handle queries/complaints in a professional manner and refer to the Catering Operations Manager/Team Leader
  • To follow and adhere to the Arena's Normal Operating Procedures and Emergency Action Plans
  • To satisfactorily undertake such training and development as the Company might feel is appropriate to the ongoing requirements of the position.
  • To adhere to the Company's health and safety policy
  • To maintain the confidentiality and integrity of information held by the Company at all times
  • To undertake other legitimate tasks or project work as directed

PERFORMANCE INDICATORS:

  • To achieve budgeted financial targets.
  • To maintain a high food level hygiene rating.
  • To achieve sales activity targets. To achieve positive feedback from internal and external customers.

PERSON SPECIFICATION:

1. Skills, Experience and Qualifications
Essential

  • Good general education to GCSE / O Level
  • Experience of working in a customer facing role and kitchen (preferable)
  • Able to communicate positively and professionally
  • Able to work as part of a team and individually
  • Food Hygiene L2 or above (further training can be provided)
  • Able to communicate effectively at all levels.
  • Highly organised.
  • Able to provide a high degree of flexibility in responding to customer needs

2. Other Personal Qualities and Abilities

  • Reliable and excellent timekeeper.
  • Outgoing personality and an ability to communicate effectively.
  • Articulate, thorough, well organised and pays attention to detail in work style.
  • Ability to perform under pressure, whilst maintaining quality and demonstrating a flexible approach to the achievement of demanding deadlines.
  • Friendly and of smart appearance.
  • Willingness to support colleagues and participate as a member of the team.
  • Enthusiastic, motivated and a good sense of humour.
  • Flexible approach to tasks and working hours.

Job Type:
Part-time

Pay:
Up to £11.44 per hour

Expected hours: 32 per week

Benefits:

  • Company pension
  • Gym membership
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person

Reference ID:
Catering 02