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Assay/sample Entry Administrator

4 months ago

Aintree, Sefton, United Kingdom Alex Stewart International Full time
Assay/Sample Administrator

Overview

RESPONSIBILITIES AND KEY TASKS

  • Delivery of exceptional customer care and efficient laboratory administration services for clients.
  • Responsible for the implementation of the laboratory administration service and sample entry co-ordination.
  • Responsible for the co-ordination of subcontracting samples and dispatch.
  • Maintaining regular contact with customers and building rapport on business related issues.
  • Provision of tenders/quotations for new/existing samples.
  • Input relevant and accurate data for sample entry.
  • Attention to detail to ensure all sample aspects are managed and completed.
  • Co-ordination of assay samples, storing, distribution, analysis etc.
  • Contribute to the laboratory services by ensuring an up to date source of information for effective job execution.
  • Liaising with clients to acknowledge sample receipt dates and provide provisional completion of dates.
  • Checking for accuracy of information and signature for final certificates ensuring the inclusion of all relevant documents and requested information.
  • To produce final invoices for clients, ensuring that information is accurate prior to dispatch.
  • To close files in the computer ensuring that accurate information is contained therein.
  • To liaise with laboratory staff in relation to turn around times.
  • Contribute to the laboratory quality of service.
  • Responsibility for the generation of sample certificates for clients.
  • Assist in dispute resolution in conjunction with Company procedures.
  • Processing of sales/purchases in line with Company guidelines.
  • Undertake responsibilities in accordance with Company policies and procedures.
  • Assist with Quality Accreditation Projects, and Health and Safety procedures and policies.
  • Any other duties as required by Senior Management.

ESSENTIAL KEY SKILLS / ATTRIBUTES

  • Methodical.
  • Strict attention to detail.
  • Ability to multitask. Must be able to organise and manage several jobs and keep each on track.
  • Ability to recognise patterns in numbers.
  • Able to communicate professionally at ALL levels within the company to find information for clients or to provide feedback.
  • Able to communicate professionally with clients when delivering or requesting information.
  • Ability to learn and understand database systems.
  • Good customer facing skills, presenting a professional image and able to develop sound business relationships.
  • Good standard of literacy and numeracy.

DESIRABLE KEY SKILLS / ATTRIBUTES

  • Competence with standard Microsoft software packages and experienced in preparing Management Information and reports.
  • Able to prepare overall and individual commodity assay services.
  • Good understanding and appreciation of factors involved in delivering a profitable service.


 GCSE grade A
  • C English and Maths.
  • Working knowledge of inspection and supervision.
  • Experience within a customer service or client facing environment.
  • Experience within the assay industry.

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Benefits:

  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime

Work Location:
In person