Service Delivery Manager
2 weeks ago
Service Delivery Manager- Hybrid/West YorkshireWAN, Networking, WAN, MPLS, Cisco, NOC, ITILYou will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contracts.Main purpose of role: You will be responsible for the achievement of all service elements within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required.Key responsibilities: To ensure that business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer account.Tasks required will include (but are not exclusive to):
- Work to targets to achieve and exceed Key Performance Indicators (KPIs).
- Understand the deliverables of the individual customer contracts with a view to develop and improve the service offered by us to the customer throughout the lifecycle of the account.
- Identify Service Levels not being met and liaise with involved departments to execute corrective action, lead Continual Service Improvement (CSI) as an imperative aspect of the Service Advocate role.
- Help manage all service-related issues to successful conclusion. Provide a "dotted Line" into the Service Desk and act as a key escalation point for customer issues, problems and complaints.
- Forge and develop relationships with key service stakeholders within the customer's business in order to cement an honest, productive working relationship.
- Production of documentation to a very high standard, and presentation at regular customer and internal stakeholder meetings as defined within the customer's Communication Plan.
- Work with peers in the service / operational organisation in order to ensure that the effects of defects within our operations that cause issues are vocalised.
- Identify areas for improvement e.g. product, system or process, provide recommendations to support customer requirements for cost savings, growth, and technology refreshes.
- Maintain an awareness of the prevailing UK market conditions and competitive landscape and exploit any opportunities arising from this knowledge.
- Track all activity in the appropriate CRM systems following the defined processes and look for opportunities to improve or enhance the information in the systems.
- Data entry within the various company systems.
- Represent our brand through an ability to communicate in a business-like manner.
- Promote an atmosphere centred on delivering superior customer service.
- Undertake regular training and coaching sessions as and when required.
- The customer's operational / service management teams and their key SIAM partners
- Service Desk
- Network Engineering
- Design architecture
- Customer Advocacy
- Programme / Project Management
- Customer Support
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Service Delivery Manager
2 weeks ago
Halifax, Calderdale, United Kingdom Edenhale Full timeService Delivery Manager- Hybrid/West Yorkshire WAN, Networking, WAN, MPLS, Cisco, NOC, ITIL You will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contractsMain purpose of role: You will be responsible for the achievement of all service elements within this new key customer account...
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Technical Delivery Manager
2 weeks ago
Halifax, Calderdale, United Kingdom Lloyds Banking Group Full timeDescription JOB TITLE: Technical Delivery Manager LOCATION: Leeds / Halifax HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of the above offices. What you'll be doing... This vacancy brings a superb opportunity to build your knowledge on the Bank's...
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Delivery Driver
2 weeks ago
Halifax, Calderdale, United Kingdom Dreams LTD Full timeWhat Dreams are made of, we're the UK's most loved bed retailer - backed by Tempur Sealy and established in 1985. Our purpose is serving the nation with beds they love. In life. For life.An exciting opportunity is available for you to join our team at Dreams, as a Delivery Driver and share our passion for creating a People First Culture.Introduction to the...
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Delivery Driver
2 weeks ago
Halifax, Calderdale, United Kingdom Dreams LTD Full timeWith over 35 years' experience and a genuine passion for giving our customers a Great Night's sleep, we're Britain's leading bed specialist.We have strong company values: Everyone's invited Dream big We know our stuff We careWinner of multiple awards across the industryAs a Delivery Driver you'll be out on the road with a Driver's Mate, in our 3.5 tonne vans...
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Driver - Home Delivery (Agency Temp)
2 weeks ago
Halifax, Calderdale, United Kingdom Sainsburys Full timeDriver - Home Delivery (Agency Temp)2200098X) 1 Month Fixed Term ContractTo apply, click here. Do NOT click the 'Apply' button at the bottom of this advert.Starting: ImmediatelySalary: Paying from £12.50 per hour + night shift allowance (when applicable)Please note your details will be shared by our recruitment partner Indeed Flex who are managing this...
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Service Coordinator
2 weeks ago
Halifax, Calderdale, United Kingdom Mpeople Recruitment Full timeService Co-OrdinatorMpeople recruitment are currently recruiting for a Service coordinator for a growing manufacturing business based close to Halifax town centre. Managing and maintaining stock levels in the warehouse Picking, packing and despatching orders accurately Updating records on the in house system Liaising with engineers and customers to ensure...
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Customer Service Administrator
2 weeks ago
Halifax, Calderdale, United Kingdom Huntress Full timeOur client is an established and expanding organisation looking for a Customer Service Administrator to join their team based in North Halifax.This is an excellent opportunity for an experienced Customer Service Specialist to become an integral team member.Duties will be varied but will include:Managing to customer enquiries from initial call to final...
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Customer Service Advisor
2 weeks ago
Halifax, Calderdale, United Kingdom XCL Management Full timeRole: Customer Service AdvisorLocation: HalifaxSalary: £24,500 per annumXCL Group are currently recruiting for a Customer Service Operative for our client based in Halifax. The client are looking for an individual who is confident in an office based role, and ideally coming from a manufacturing company.The main duties of the role will be, but not limited...
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Customer Service Advisor
2 weeks ago
Halifax, Calderdale, United Kingdom Green Carbon Talent Full timeJob descriptionWe have a great opportunity for you to give back to local communities throughout the UK with a leading company within the renewable energy sector under the Governments ECO Scheme which gives access to funding for technologies such as Solar Panels and Air Source Heat Pumps.Based in Halifax, our client is offering a brilliant, warm and welcoming...
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Customer Service Coordinator
2 weeks ago
Halifax, Calderdale, United Kingdom Green Carbon Talent Full timeJob descriptionWe have a great opportunity for you to give back to local communities throughout the UK with a leading company within the renewable energy sector under the Governments ECO Scheme which gives access to funding for technologies such as Solar Panels and Air Source Heat Pumps.Based in Halifax, our client is offering a brilliant, warm and welcoming...
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Housing Support Team Leader
2 weeks ago
Halifax, Calderdale, United Kingdom Service Care Solutions Ltd Full time £19Housing Support Team Leader Young People's Housing Service Halifax 6 Week Initial Contract 37 hours per week £19 p/h Calderdale Council are recruiting for a Team Leader for their Young Person's Housing Support service in Halifax, to oversee 2 support workers ensuring a good tenancy sustainment and housing management service is being provided. ...
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Project Manager
2 weeks ago
Halifax, Calderdale, United Kingdom Metier Recruitment Full timeProject Manager - Halifax (can be remote) - £40K - £50KOur client are looking for a Project Manager, to work with the Development and Delivery Teams. The company is a multi-award-winning business that supplies modern, functionally sophisticated web-based software to education, business and third sector organisationsacross the world, ranging from individual...
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Patient Services Advisor
2 weeks ago
Halifax, Calderdale, United Kingdom The Boulevard Medical Practice Full timeJob descriptionWe are looking for a Patient Services Advisor to join our team 30hours per week. Monday-Friday.Week am - 1.45pmWeek pm - 6.30pmYou will be working predominately at The Boulevard Medical Practice but will be required to work at our branch site Horne Street Surgery when required.Are you reliable? Hard working? Ambitious? Enthusiastic? Good with...
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Service Coordinator
2 weeks ago
Halifax, Calderdale, United Kingdom Seven Resourcing Full timeSeven Social Care are looking for a temporary Service Coordinator to work with a Hospital Team to support discharges. The pay for this role is £15.54 via Umbrella.The role:Key Responsibilities: To manage short term demand to source venues, recruit staff teams, sources resources and set up groups for disabled young people across the county. Carry out...
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Registered Manager
2 weeks ago
Halifax, Calderdale, United Kingdom Page 1 Recruitment Full time £35,000 - £40,000Registered Manager (Home Care) Halifax £ £40000 We are thrilled to present a new and exciting opportunity with a distinguished leader in the Health and Social Care Market. Our client has been a prominent figure in the Domiciliary Market for over a decade, recently solidifying their position as a market leader after acquiring several companies across the...
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SEN Officer
2 weeks ago
Halifax, Calderdale, United Kingdom Service Care Solutions Ltd Full timeSpecial Educational Needs Officer This position is: * Full time - 37 hours per week * Initial 4 month contract - with the possibility of extension * Hybrid working Job Description The Special Educational Needs Officer will assist and enable the Local Authority to meet its statutory functions as detailed within current legislation and associated Code of...
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Customer Service Advisor
2 weeks ago
Halifax, Calderdale, United Kingdom Huntress Full timeOur client is a leading manufacturing in their sector, and they are looking for a Customer Service Coordinator to join their team.Our client is passionate about providing excellent customer service and they are looking for an experienced professional to become a valued member of their team.The role of the Customer Service Coordinator will be varied but...
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Customer Service Advisor
2 weeks ago
Halifax, Calderdale, United Kingdom Huntress Full timeOur client is passionate about providing excellent customer service and they are looking for experienced individuals who will become a valued member of their team.The role of the Customer Service Coordinator will be varied but duties will include:Order processing and order management. Managing telephone enquiries and customer service calls. Processing...
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Customer Service Representative
2 weeks ago
Halifax, Calderdale, United Kingdom Tailored Recruitment Consultancy Ltd Full timeTailored Recruitment Consultancy are working with an established Manufacturing business in Halifax to recruit a Customer Service Advisor for their existing busy Customer Service department.Reporting into the Customer Service Manager your job will involveOrder processing and order management in a timely and detailed manner.Telephone enquiries and customer...
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Inventory Materials Management Assistant
2 weeks ago
Halifax, Calderdale, United Kingdom Calderdale and Huddersfield Solutions Ltd Full timeThere is a requirement for manual handling and physical distribution of products. The need to work at pace whilst ensuring accuracy is critical to ensure clinical staff have the necessary medical/surgical clinical consumables to deliver healthcare.Regular interaction with staff from all wards and departments is key so a friendly and can do attitude is...