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Breakdown Controller

3 months ago

Normanton on Trent, Nottinghamshire, United Kingdom Access Hire Nationwide Full time

Type:
Permanent, Full-time

Working hours:
Mon - Fri, 8am - 5pm.

Job Function:
To ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Reporting to:
Senior Breakdown Controller.

Liaising with:
Operations Manager, Service Manager, Operations Team, Customers & Suppliers.

Responsibilities:

  • Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
  • Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
  • Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
  • Interact closely with other departments, in particular, finance, workshop and sales.
  • Provide a high level of accuracy and detail on all records created within Syrinx.
  • Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
  • Follow company's Employee handbook policies and procedures.
  • Any other adhoc duties.

Requirements:

  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Well organised and strong planning skills.
  • Solid knowledge of Microsoft Office programs.
  • Previous customer service experience.
  • Prior vehicle knowledge is desirable, but not essential.
  • Good interpersonal skills.
  • Problem solver with ability to work well under pressure and to tight deadlines.

Job Types:
Full-time, Permanent

Salary:
Up to £26,720.00 per year

Benefits:

  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
Breakdown Controller