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Admin Assistant Counter Officer
3 months ago
Primary Purpose Admin Assistant Counter Officer
As an Admin Assistant within the Customer Service Offices and Centres you will contribute to safeguarding identity through managing customers arriving to counter services and carrying out related activities to deliver a world class customer service.
Working hours, Pay rate and benefits
- Working Monday
- Friday 37 hours per week working every other Saturday. The shift pattern would mean you would work one week 3 days at 10 hours per day and 7.5 hours on the Saturday. The following week without a Saturday you would work 4 days at 9.15 hoursper day.
Please note, this is a temporary of 6 months with the possibility of extension.
Key Responsibilities:
- Greet all customers and visitors at reception and provide appropriate assistance
- Effectively organise the daily appointments, welcoming customers, setting expectations, explaining the process, putting customers at ease and handling queries including complaints
- Check customers in for appointment at the appropriate time, complete required checks and establish if applicant is fit for interview
- Plan and prepare for all allotted interviews, ensuring that any required special arrangements are facilitated
