Aftersales Consultant

Aftersales Consultant:

Job description

We are currently recruiting for a Aftersales Consultant to join our Mercedes-Benz of Portsmouth dealership.

As a Aftersales Consultant you will play a vital role within the dealership being the point of communication between the Technicians and our customers.

To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same

You will be provided with on the job training by your colleagues and managers and will be joining a supportive and friendly team at Portsmouth.

We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed

These include:

• 25 days annual leave (not including Bank Holidays) increasing with length of service
• Colleague referral fee up to £2,000
• Discounted Car Purchase Scheme & Colleague Car Benefit Offers
• Discounted Service / Parts / Bodyshop services
• Training and Continual Self-Development
• Free Eye Care Vouchers
• Cycle To Work Scheme
• Pension Scheme
• Employee wellbeing services
• Free life assurance equivalent to twice your salary
• Loyalty, Above & Beyond and Long Service Awards
• Discounted Shopping Portal

What will I do on a daily basis?

• Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
• Create customer invoices and run through the work that has been carried out on their vehicle.
• Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

What experience do I need?
If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base.

Why Marshall Motor Group?

We operate 159 franchise dealerships representing 25 manufacturer car, van, truck and bike brands across 37 counties in England and Wales.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

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