Colleague Experience Specialist

2 weeks ago

London, Greater London, United Kingdom Swift Software Full time
Apply locations London, United Kingdom posted on Posted 2 Days Ago job requisition id About the Role

The payment industry is going through major transformations driven by new customer demands, open banking, increased competition, new technology and modernization of Payment Market Infrastructures.

Payments are a strategic priority for Swift and the evolving landscape in correspondent banking, instant, high and low value payments present new opportunities to both reinforce the position of our platform and roll-out our ambitious strategy to enable instant and frictionless cross-border transactions.

Learn more about our vision for payments on our website.

In that context we are looking for a Payment Specialist- Commercial Manager reporting to the Head of Payments AMUK to support the account Management team for the UK region.

The role will support coverage of the UK region and include some generic responsibilities across the AMUK Payments Team to execute our payments markets strategy and go-to-market plans locally through campaigns and projects, in collaboration with the regional business development organisation.

In this role you will be the business development key contact and be a subject matter expert, supporting our clients and our sales force with your wide expertise on payments in your assigned region.

Provide day to day assistance to business development and clients over the phone, in person and via email focussing on quality of service.


  • Analyse target and pipeline reports, monitor and communicate performance against various business metrics
  • Participate in end user insight research (working groups, surveys, bilateral meetings, industry events) to better understand the customers payments business and eco system
  • Understand and support the customer onboarding and product life cycle and deliver sales training as well as provide both sales and customer support. This group works closely with Business Development, Strategy, and other expert groups (for example, capital markets, corporate customers, financial crime and compliance and standards teams) towards an aligned set of objectives.
Contribute to the development of go to market and customer engagement strategies and execute the regional adoption and activation plans for SWIFTgpi and our holistic transaction banking proposition

Ensure the local community is equipped and ready for making the move to ISO20022 standards for cross-border payments and correspondent banking.

Financial institutions will need to understand impacts, the implementation roadmap, the broader picture as well as the benefits of adopting the ISO20022 standards
Contribute to thought leadership, media engagements and conference programs , payments and transaction banking industry engagement. Ensure deep understanding of the competition, market trends, and the changing operating and regulatory environment across the region as it relates to cross-border payments innovation, transaction banking and payment & settlement systems
Initiate, own and lead projects, campaigns and initiatives that drive increased relevance, product usage and adoption, revenue growth and market share
Ability to provide exceptional standards of internal and external relationship building, can work productively and are client focussed
Exceptional personal brand and professionalism including disciplined time management
At least 3-5 years' experience in payments, transaction banking services or customer analytics role preferably gained in a marketing, strategy, business development or product management
Prior exposure to data analytics methodologies & tools (Tableau, MicroStrategy, PowerBI) is a plus
Natural problem solver who easily finds ways to improve the Swift financial services community and their end user experience
Ability to plan, prioritise and excel in a dynamic fast paced and cross functional team environment
Excellent internal and external interpersonal and networking skills including at senior management level
Fluent in English, Spanish also be beneficial.
The flexibility for some travel across UKI as required
We help you perform at your best
We help you make a difference

We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.

An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.

Working at the intersection of finance and technology is a very exciting place to be right now.

We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world.

Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem.

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