2nd Line Support Service Desk Engineer

2 weeks ago


London, Greater London, United Kingdom Syntax Integration Limited Full time

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors.

As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance.

Experience working on an IT Service Desk/MSP.
Appreciation of ITIL Service Management Disciplines i.e., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals).

Experience with Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business).
Experience with Device Management and Remote Systems, i.e., Strong understanding of Windows Server Operating Systems, Windows and MacOS.
General knowledge and troubleshooting of smart phones.
Knowledge of Microsoft security suites e.g., 25 days annual leave plus bank holidays.
~ Employee assistance program (including free legal information, medical information and up to 6 counselling sessions) and discounts at certain retailers.
~ Hybrid working options.
~ Snacks and regular free lunches are provided in the office.
~ Life insurance and health insurance.

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