Medical Receptionist

Receptionist - 30 hours per week although holiday and sickness cover will be required when necessary

Job summary

Due to an increase in demand to services, we are now looking for a part-time Receptionist to join our friendly, busy practice in Holyhead.

It is essential to be a team player and flexible.

This is a front of house role, helping to provide a welcoming and friendly, professional service to patients, staff and visitors to the practice.

The work involves a wide range of reception and administrative duties.

The role demands a computer literate, organised, quick thinking problem solver who can show empathy and a mature attitude towards patients.

It is imperative to be able to work independently with motivation and have the desire to learn. The ability to speak Welsh is desirable but not essential.

Duties and Responsibilities:
The following are the core responsibilities. This is a new post and duties will develop and enhance over time.

Reception

• Ensure an effective, efficient and professional reception service is provided to patients and any other visitors to the practice.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Deal with all general enquiries.
• Make new and followup appointments, this includes dealing with home visit and urgent requests.
• Ensure that new patients are registered onto the computer system promptly and accurately.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter patient information and read code data on to the clinical system.
• Provide signposting and care navigation services to patients.
• Accept samples and documents from patients.
• Have a working knowledge of the telephone system and be able to troubleshoot in the event of a fault.
• Open and close premises.

Flexibility Statement:

Job Types:
Part-time, Permanent

Part-time hours: 30 per week

Benefits:

• Company pension

Schedule:

• Day shift

Ability to commute/relocate:

• Holyhead, LL65 1UD: reliably commute or plan to relocate before starting work (required)

Experience:

Medical Receptionist: 1 year (preferred)

Work Location:
In person

Application deadline: 18/08/2023

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