Customer Care Specialist
1 week ago
We are currently recruiting for a global company who are seeking two 'Customer Care Specialist's' to join their Milton Keynes Office.
The working hours are 08:30 to 17:00, Monday to Friday.Key Responsibilities of a Customer Care Specialist:
- Receive requests from customers for pricing, adjustments to current orders and enquiries on current stock levels of consumables.
- Ensure ALL requests are responded to within the day received.
- Achieve and maintain rapport with customers in order to give them the best possible service in all types of media interactions.
- Create all customers orders in SAP.
- Responsible for purchasing, tracking, communicating and the final invoicing of the goods on open orders.
- Coordinate a timely delivery in order to meet the customer's needs.
- Use SalesForce and SAP to retrieve customer information.
- Work with the Global Supply Chain and Business Unit to understand stock availabilities whilst using SAP.
- Log any customer complaints via Saleforce.
- Create return orders and credit notes to customers through SAP.
- Receive external customer telephone calls via CISCO.
- Arrange meetings and discussions through Microsoft TEAMS.
- Provide Account Management to identified key customers.
- Adhere to Customer Care KPI's ensuring they are achieved via Daily and Visual Management.
Requirements for a Customer Care Specialist:
- Customer Service Mindset.
- Strongly customer oriented (both internal and external).
- Continuous improvement mindset.
- Strong attention to detail.
- Knowledge of SAP/ERP systems, order processing is preferable.
Traits required for a Customer Care Specialist:
- Positive, enthusiastic and driven.
- Experience of working in a customer service environment.
- Tenacious/Do What It Takes.
- Do it now/Time is the enemy.
- Proactive approach to tasks given.
- Effective Time Management and Personal Organization.
- Team Player.
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