Intelligent Engineering Associate Partner

1 week ago


Leeds, Leeds, United Kingdom Ness Digital Engineering Romania Full time

Why Ness

We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. Acting as the first point of contact, it will be your responsibility to triage and manage the work streams ensuring they are correctly assigned, logged and with maximum detail whilst maintaining constant and clear communications throughout.

The role will have the flexibility and scope to define new processes and SLAs requirements for our most common requests.There will also be a requirement to collaborate on documentation updates for both internal and external use. Detailed reports to present overall volume status will be part of the role.

Over the year and beyond our client will be growing their global platform and adopting new technology and software to enable a more rapid response to product development and customer interactions. This role will play a central part in the best practice, efficiency and roll-out of our Data service as we complement on premise systems with cloud solutions.

You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements and responsibilities

What you'll do

  • Acting as the first point of contact for Tech Ops Support and Requests.
  • Efficiently manage and prioritize support tickets and requests into correct queues for Engineers.
  • Take charge of setting up and maintaining the entire support framework, ensuring robust processes and standards are in place.
  • Defining new processes and SLAs in collaboration with the Tech Ops Manager and team, ensuring continuous improvement and alignment with business needs.
  • Produce detailed reports and present them to Management, providing valuable insights and recommendations for service improvement.
  • Contribution towards documentation updates and knowledge base articles to support the team and improve service delivery.
  • Acting as an escalation point for complex issues, insuring timely and effective resolution.
  • Be responsible for setting up the whole support framework.

What you'll bring

  • Extensive operational knowledge of JIRA including changing workflows and reporting.
  • Experience of service desk coordination.
  • Experience within an IT function.
  • Defining SLA's.
  • Process Changes and Delivery.
  • Excellent communications.
  • Quality and concise documentation.
  • Presentation Skills.
  • Excellent time management and organizational skills.
  • Ability to work as part of a team.

Not checking every single requirement?

If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let's meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.


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