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Gaming Community Project Manager
3 months ago
Gaming Community Project Manager - Hiring ASAP
Location:
Remote working with 2 monthly office visits to Twycross
Duration: 18 months initial contract with a view to extend
Daily Rate:
£233 per day PAYE
Summary
Our client is looking for a Gaming Community Programme Manager, specialising in discursive channel management, reporting and programme management to join the in-house Community team.
Do you love getting involved in game discussion? Are you keen to gather playerfeedback and watch it make a real difference to game development? Do you think you could be a connection for a major AAA studio, and build out programmes that add valuable depth to that connection? If so, we may have a place for youResponsibilities
- Work closely with the Senior Community Manager to manage both daytoday priorities and overall discursive channel strategy.
- Being an active and approachable presence in the official game discursive channels (owned and thirdparty forums, Discord, Reddit), working with different teams within the studio to ensure our audience is always kept informed, engaged and supported.
- Owning the management of the Insider Programme, including the editorialising and surfacing of release notes, forum feedback threads and organisation of additional playtests as required.
- Running the daytoday game Steam community engagement strategy, including ownership of News & Announcements and the Community Hub.
- Listening to our community's feedback on our ingame content and features, collating that feedback and packaging it back to the development teams in a clear and digestible format.
- Working with key stakeholders like User Research and Player Insights to deliver this feedback with context regarding ingame behaviours and actions.
- Working with the wider Community and Communications and Live Ops teams on seamlessly delivering retail releases, including release messaging and release note support when required.
- Managing and maintaining strong relationships with volunteer community moderators to keep our discursive spaces organised, welcoming and a great place for fans to discuss our products.
- Inviting feedback from the community through social channels and forum content, and coordinating with internal teams to ensure we're soliciting feedback around the right focuses.
- Using listening tools to keep a finger on the pulse of the chatter and sentiment around our products, showing proactivity in identifying emerging issues and recognising channel/programme opportunities where they arise.
- Curate and collate usergenerated content, sharing the most compelling player stories or assets with the wider team Community team for spotlighting.
Key Skills
- An indepth understanding of how the game development process works.
- Excellent written communication skills.
- Intimate familiarity with a range of discursive channels, including their moderation, analytical and platform management toolsets.
- Proven experience owning projects from incubation to execution.
- Experience with CMS publishing tools.
- Experience with video and image editing a plus.
- Basic HTML proficiency a plus.
- Strong passion for games and gaming culture.
- Wellorganised, and effective at working against a plan to deliver incremental results.
- Selfmotivated and good at prioritising and managing personal workloads.
- Seeks new opportunities to continuously improve and optimise studio output.
