Team Leader

2 weeks ago

Redhill, Surrey, United Kingdom Tate Recruitment Limited Full time

Team Manager - **Salary up to £34,000 depending on experience - Redhill


We are searching for someone that is looking to join a successful company based in Redhill and play an extremely important role for the business which is within one of their Customer facing teams as a Team Manager.

Maybe you have been working within another organisation as a customer service manager/Team Leader, if so, this is the role for you.

I have worked with this client for many years now and they have created a very successful businessthey are expanding, and therefore the customer service team needs your help

***
The Role:
  • Utilising strong leadership qualities to actively coach and motivate field staff through regular 1-1's and field visits in order to provide a first
  • class service to our customers;
  • Working collaboratively with business stakeholders at all levels relating to the impact of meter reading on customer experience.
  • Advocating and communicating business change effectively.
  • Taking ownership for team performance, evaluating and driving through improvements in order to enhance and streamline service.
  • Managing the workforce; rota, shift pattern, resource levels, effectiveness etc. in order to maintain capacity to achieve target
  • Managing support for other fieldbased requirements relating, but not limited, to Void Properties, faulty meters and meter exchanges.
  • Escalation point and liaison for other departments in order to resolve customer queries relating to meter reading and billing operational issues.
  • Focused on day to day, weekly and monthly performance management and HR matters within area of responsibility, feeding back regularly to the Billing manager to highlight any performance concerns that may impact the billing function.
  • Liaising with external system providers to manage the implementation of system improvements, ensuring any system changes and updates do not negatively impact performance.
  • Create a high performing and engaged culture, ensuring that the team members consistently display the right attitudes, behaviours and capabilities.
  • Recognising opportunities to go 'above and beyond' for both our customers and colleagues.
  • Actively sharing best practice with our colleagues and helping to promote an innovative and continuous improvement culture.
***
The Person:
  • A proven leader who can execute operational best practice to achieve service excellence
  • Experience of managing a fieldbased team
  • Demonstrable experience in resource planning and performance managing.
  • Ability to remain calm under pressure and prioritise workload.
  • A hunger to learn, develop yourself and your knowledge further with a drive to succeed.
  • Logical thinker with a genuine passion about delivering a high level of customer service.
Tate is acting as an Employment Business in relation to this vacancy.

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