IT Field Engineer

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Malom Full time

Field Engineer

Key Responsibilities:

  • A hard-working individual responsible for completing hardware break-fix service calls and deployments for various customers using a range of products.
  • Part of a dedicated team of field engineers ensuring excellent service delivery as designated.
  • Investigate, diagnose, troubleshoot, and resolve a variety of hardware problems within specified SLA's.
  • Assemble, configure, and install hardware platforms.
  • Update service order jobs in real-time.
  • Escalate calls when necessary and provide status updates to the team and clients.
  • Maintain support calls and documents professionally.
  • Attend technical training and certification programs as needed.
  • Support MFD devices for various printer manufacturers.
  • Follow change control processes for installations and changes.
  • Regularly check and respond to business emails.
  • Perform any other tasks assigned by management.
  • Play a key role in an on-call out-of-hours rotation.

Skill Profile

  • Strong communication skills.
  • Working knowledge of printers, laptops, servers, routers, and switches hardware.
  • Excellent analytical and problem-solving skills.
  • Experience in handling multiple technologies.
  • Flexible approach to work and travel.
  • Familiarity with supporting Storage Area Networks (SAN).
  • Familiarity with Cisco routing and switching infrastructure (CCNA).
  • Possession of a clean British driving licence.
  • Cabling experience and working at height is a plus.


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