IT Field Engineer
1 week ago
Field Engineer
Key Responsibilities:
- A hard-working individual responsible for completing hardware break-fix service calls and deployments for various customers using a range of products.
- Part of a dedicated team of field engineers ensuring excellent service delivery as designated.
- Investigate, diagnose, troubleshoot, and resolve a variety of hardware problems within specified SLA's.
- Assemble, configure, and install hardware platforms.
- Update service order jobs in real-time.
- Escalate calls when necessary and provide status updates to the team and clients.
- Maintain support calls and documents professionally.
- Attend technical training and certification programs as needed.
- Support MFD devices for various printer manufacturers.
- Follow change control processes for installations and changes.
- Regularly check and respond to business emails.
- Perform any other tasks assigned by management.
- Play a key role in an on-call out-of-hours rotation.
Skill Profile
- Strong communication skills.
- Working knowledge of printers, laptops, servers, routers, and switches hardware.
- Excellent analytical and problem-solving skills.
- Experience in handling multiple technologies.
- Flexible approach to work and travel.
- Familiarity with supporting Storage Area Networks (SAN).
- Familiarity with Cisco routing and switching infrastructure (CCNA).
- Possession of a clean British driving licence.
- Cabling experience and working at height is a plus.
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