Service Support Worker

2 weeks ago

Cardiff, Cardiff, United Kingdom British Red Cross Full time
**Service Support Worker - Emergency Department**

**Location: University Hospital of Wales, Cardiff CF14 4XW**

**Contract type: Casual x 2 positions**

**Hours per week: As and when required (flexible)**

**Salary: £10.28 per hour***

**Gweithwyr Cymorth Gwasanaeth Achlysurol - Adran Achosion Brys**

**Lleolia**
**d**:
**Ysbyty Athrofaol Cymru, Caerdydd CF14 4XW**

**Math o gontract: Swyddi achlysurol x 2**

**Oriau yr wythnos: Amrywiol yn ôl yr angen hyblyg**

**Cyflog: £10.28 yr awr**

**We've got an opportunity...**

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for caring and resilient people, who can think on their feet in a pressured environment to join our Independent Living team.

Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.

**Responsibilities are varied and will include, but are not limited to**:

- Signposting and referring patients
- Provide practical support
- blanket, pillow, sick bowl, replenishing water jugs, providing refreshments. Stocking up linen and replenishing stock.
- Provide emotional support to patients, relatives and staff including one to one support for patients who are confused or have dementia.
- Provide bereavement support
- Liaise with NHS colleagues regarding queries from patients.
- Undertake NHS surveys.
- Ensure patients belongings remain with them on admission or when moving between wards.
- Undertake follow up calls/visits with patients

**Please note that this service runs from Monday to Sunday (including bank holidays) between 10am and 10pm.**

**Rota produced one month in advance and casual staff will be offered shifts still available within the rota.**

**Say hello to the team**

Sometimes a little help can go a long way.

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) are dedicated to making lives of vulnerable people a little bit better. We're a small team dotted all over the country that shares the same goal - to help those that need it most.

From picking up groceries to helping out around the house, we're there to make a difference. There's nothing better than knowing the time we spent with someone made them feel safer, happier, and more able to deal with crisis.

**This role could be for you if**

You can make things great.

You know how to improve service quality for the benefit of users.

You're professional.

You can deal with queries in a diplomatic and confidential manner.

You love being flexible. Working hours out with the norm suits you.

**Also, you should be the following**:

- Educated to GCSE level (or equivalent by experience)
- IT literate
- Full driving licence allowing you to drive a manual transmission vehicle
- Have a good knowledge of services provided by the NHS and Social Care

**We offer a wide range of staff benefits, these include**:
36 days holiday (inclusive of bank holidays) per annum - pro rata for part time staff
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy

**Connecting human kindness with human crisis**

**Mae gennym gyfle**

Ydych chi'n mwynhau helpu pobl mewn angen? Ydych chi'n chwilio am rôl werth chweil a allai roi hwb i'ch gyrfa yn y sector iechyd a chymdeithasol?
Rydym yn chwilio am berson gofalgar a gwydn, a all feddwl ar eu traed mewn amgylchedd dan bwysau i ymuno â'n Tîm Ymateb i Argyfwng Iechyd a Lleol.

Byddwch wedi eich lleoli mewn Adran Achosion Brys brysur a dwys, a byddwch yn cynnig cefnogaeth ymarferol ac emosiynol i gleifion. Byddwch yn cyflawni tasgau anfeddygol i ryddhau'r staff meddygol i allu canolbwyntio ar eu rolau clinigol a sicrhau bod yr ymwelwyr mor gyfforddus â phosib.

**Mae'r cyfrifoldebau yn amrywiol ac fe fyddant yn cynnwys, ond heb eu cyfyngu i'r canlynol**:

- Cyfeirio a chyfeirio cleifion
- Darparu cymorth ymarferol
- blanced, gobennydd, bowlen sâl, ailgyflenwi jygiau dŵr, darparu lluniaeth. Stocio lliain ac ail-lenwi stoc.
- Rhoi cefnogaeth emosiynol i gleifion, perthnasau a staff gan gynnwys cefnogaeth un i un i gleifion sydd wedi drysu neu sydd â dementia.
- Cysylltu â chydweithwyr yn y GIG ynghylch ymholiadau gan gleifion. Darparu cefnogaeth profedigaeth.
- Ymgymryd ag arolygon y GIG.
- Sicrhau bod cleifion sy'n perthyn yn aros gyda nhw wrth gael eu derbyn neu wrth symud rhwng wardiau.
- Ymgymryd â galwadau/ymweliadau dilynol â chleifion

**Sylwch fod y gwasanaeth hwn yn rhedeg o ddydd Llun i ddydd Sul (gan gynnwys gwyliau banc) rhwng 10am a 10pm.**

**Bydd rota sy'n cael ei gynhyrchu un mis ymlaen llaw a staff achlysurol yn cael cynnig shifftiau sydd dal ar gael o fewn y rota.**

**Gair am y tîm**

Mae mymryn o help yn gallu mynd ymhell. Mae'r Tîm Y

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