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Customer Operations Team Leader
3 months ago
Elevation Recruitment Group's Business Support division is collaborating with a thriving company in Wakefield, renowned for its groundbreaking products and top-notch service.
- Lead, mentor, and develop a team of Customer Service Administrators
- Handle escalated customer inquiries and complaints, ensuring prompt and efficient resolution
- Monitor and assess team performance, offering regular feedback and conducting reviews
- Provide training and growth opportunities for team members to enhance their skills
- Must have proven experience in a customer service leadership role in a dynamic setting
- Exceptional organizational and time management skills to manage multiple tasks effectively
- Proficiency in Microsoft Office and familiarity with using an ERP system
This role offers a competitive salary of up to £32,000 per year along with avenues for professional advancement and a comprehensive company benefits package.
