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Supporter Care Advisor

3 months ago

Reading, Reading, United Kingdom The Guide Dogs for The Blind Full time

Reference :002540

Publication end date :29/03/2023

Employment Details:

Contractual hours:

35.00

Salary:

Starting salary of £22,000.00 per annum

Vacancy location:

Location:

England, South East, Reading

Vacancy details:

Directorate:

Fundraising - Supporter Care

Job Title:

Supporter Care Advisor

Job Level:

Support Provider

Contract type:

Permanent

External job advert:


At Guide Dogs our ambition is a future where every person with sight loss has the confidence and support they need to live their lives to the full.


We are a small team who firmly believe we can still have fun even if we are super busy We are successful because we understand what great teamwork and support means, which is why we are office based.

We never know what each day will bring, so some days can be more challenging than others, but that's what makes Supporter Care such and exciting and enriching team to work in.


This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

As a charity, we're always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave.

In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We reserve the right to close adverts earlier than the closing date.

Essential

  • Proven experience in administration within a Customer Service environment.
  • Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity.
  • Proven understanding of Gift Aid and data protection regulations.
  • Good Microsoft Word, Outlook and Excel skills.
  • Demonstrable evidence of willingness and ability to deliver the highest standards of customer care.
  • Confident telephone manner showing patience, empathy and listening skills.

Desirable

  • Previous exposure to working in the charity sector.


For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.


Application Closing Date:

29/03/2023