Customer Care Coordinator

7 days ago


Chelmsford, Essex, United Kingdom Parker Jones Group Ltd Full time

Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience.

This is a great opportunity to join a great team who have a great reputation.
Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to generate professional correspondence unaided. * An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills. * Attention to detail. * A commitment to work as required to meet the needs of the business. * Good working knowledge of excel work and outlook. * Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills. * Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations. * Ability to multitask and work under pressure. * Team player and supportive of colleagues. * First point of contact for all complaints and NHBC claims. * Co-ordinate the receipt and rectification of remedial work following legal completion/ handover. * Manage Customer Service operative's diary on a day-to-day basis.

* Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer.

* Produce accurate and timely job sheets for sub-contractors. * Chase sub-contractors as appropriate to ensure target dates are met. * Maintain accurate records of all actions via the IT systems in place. * Ensure all records are made available for a contra-charge process to be followed. If you are interested in this opportunity, please apply and I will be in touch to discuss #J-18808-Ljbffr

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