Trainee Housing Caseworker
7 days ago
Position:
Trainee Housing Caseworker
Location:
Enfield (EN3), North London
Closing date: 10 July 2024
Role details:
Job title:
Trainee Housing Caseworker
Location:
Enfield (EN3), North London
Salary:
£33,100 (FTE)
Salary pro rata:
No
London allowance:
Yes
Hours per week:
35 hours (5 days) Full Time
Type of contract:
Fixed term
10/07/2024
This role is to train to provide an housing advice and casework service to our clients.
You need to have at least 2 years experience of giving good quality generalist advice which includes giving advice on the full range of housing problems.
With training your day-to-day role will include:
- Providing a specialist advice service covering areas including homelessness, allocations and landlord issues.
- Preparing and presenting cases to the appropriate statutory bodies, tribunals or courts.
- Identifying key information such as time limits, key dates and need for urgent advice or action.
- Acting as an inhouse specialist for paid staff and volunteers.
- Acting for clients by negotiating, calculating, drafting or writing letters and telephoning.
- Maintaining detailed records on our CRM (Casebook).
- Providing information for research and campaigns.
- Keeping uptodate with legislation, case law, policies and procedures related to housing.
Other qualities you will need are:
- Excellent verbal and written communication skills.
- Good working knowledge of IT, particularly Office suite and SharePoint.
- A flexible approach to service delivery and the ability to adapt to changing client needs and funder demands.
We offer a range of employee benefits including:
- 30 days annual leave (FTE).
- An employer matched pension contribution currently at 4%.
- Access to Telus, an Employment Assistance Scheme which offers staff help and support.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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