Service Delivery Supervisor

2 weeks ago

Aberdeen, Aberdeen City, United Kingdom Expro Full time

Who is Expro?


Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety.


Combining innovative, future-facing technology with high-quality data across well construction, well flow management and production, subsea well access, and well integrity and intervention, we have a reputation for extraordinary performance that keeps our clients operations running smoothly.


Expro Group are currently recruiting for a extTitle to join the division_obj team based in filter2.

Overall Purpose of the Job:


To ensure that all service activities are performed in a professional, efficient, safe and cost effective manner to the complete satisfaction of the customer.


Key Activities and Accountabilities:

  • Dedicated operational focal point for clients within area of responsibility.
  • Support the recruitment of operational and support personnel and to mentor, motivate, train and develop staff to maintain an effective workforce capable of meeting its objectives, without harm to personnel or the environment.
  • Monitor performance measures to ensure good performance is maintained and areas for improvement are identified and acted upon.
  • Ensure that a high quality service is offered to own and other departments clients on all occasions.
  • Maintain close liaison at all times with Clients and their representatives.
  • Ensure best practice associated with industry technical standards is maintained at all times.
  • Maintain active participation in improving the quality and HSE management system and bring to the attention of senior management any HSE issues that require their attention.
  • Support pre and post job briefings to ensure best practice is in place, known and followed; crews are full engaged and understand their roles and responsibilities.
  • Identify and exploit any opportunity for business improvement.
  • May help formulate budgets and to ensure the necessary resources are in place to achieve the budgeted work and development program.
  • Participate in regular meetings to discuss operational issues and share updates on latest company policies, structure, future plans, technologies and safety/quality related topics.
  • Support HSEQ / SCM during audits on Key Vendors.
  • Prioritise department workload and work in conjunction with department manager and workshop manager to ensure equipment is correctly allocated to maximise profits.
  • Monitor and audit operational, engineering and workshop activities to ensure best practices are followed and support where required. May be required to travel offshore.
  • Work in accordance with processes and procedures provided - Sale quote to final sales invoice procedure, Crew Selection procedure, Service delivery procedure, Third party rentals procedure etc.

Job Knowledge and Qualifications:

  • Previous experience typically gained through 8+ years' experience and technical knowledge of relevant equipment and services.
  • Proficient in Microsoft office (Excel, PowerPoint and Word)

Why Expro?
People are the most important. And every Expro person engineers our future. They are the drivers of our methodologies. Expro people are confident. They can draw out the right answer which attract the right clients.

At Expro, we live by our values, People, Performance, Planet and Partnerships. People are always at the heart of our success. Performance is getting it right first time, every time. We're committed to reducing our environmental impact and we build relationships with our customers to understand their needs.

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