Shop Manager

2 weeks ago


Reading, Reading, United Kingdom Kiko Milano Full time

About the Job:
The Store Manager at our company is like the face of KIKO, responsible for boosting customer satisfaction, sales, and the store's performance in accordance with the KIKO Brand Strategy. By guiding and training the staff, the Store Manager ensures that all processes are well managed and followed.


  • MAIN RESPONSIBILITIES - Store Manager:
  • PEOPLE MANAGEMENT:
    • Create an environment that promotes high performance, keeps the team motivated, and reduces staff turnover.
    • Hire, train, and support the team to provide a delightful customer experience and achieve business targets.
    • Ensure staff scheduling and vacations align with business requirements.
    • Provide product training, makeup application techniques, and sales strategies to the team for delivering the KIKO customer experience.
    • Ensure regular performance reviews and appraisals for all team members.
    • CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT:
    • Monitor Business KPIs, establish corrective actions, stay updated on market trends, and collaborate with the Area Manager.
    • Achieve business objectives set by the Area Manager (Customer experience, Sales, Opex).
    • Create a quarterly action plan focusing on activities that significantly impact business goals.
    • Complete all BeKIKO training requirements.
    • Consistently track Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
    • PROCEDURES & POLICIES EXECUTION:
    • Ensure stores meet KIKO standards and procedures.
    • Enforce store procedures outlined in the KIKO STORE BOOK.
    • Implement the promotional calendar efficiently.
    • Adhere to all operational procedures and ensure store compliance.
    • Regularly review procedures, address issues promptly in line with Corporate policies.

    • JOB REQUIREMENTS:
    • Retail management experience of at least 4 years, preferably as a Store Manager.
    • Demonstrated leadership and customer service abilities.
    • Knowledge of sales techniques and merchandising.
    • Proficiency in inventory management.
    • Excellent communication and problem-solving skills.
    • Flexibility in working hours.
    • Previous experience in new store openings is a plus.

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