Veterinary Receptionist

The Veterinary Hospital has a fantastic opportunity for an exceptional receptionist to join our busy veterinary practice

As part of our front facing client care team, you will provide a friendly and efficient service for our clients and their pets.

You will need a dedicated and can-do approach. To have the ability to remain calm under pressure and also show empathy.

For example sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.

We are professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same

Day to day duties of the role will include:

• Answering the phones and dealing with client's requests and queries

Greeting clients, booking appointments and arrivals on the diary
Taking payments on the day of visit and ensuring all insurance documentation is processed correctly for the insurance team
Book repeat prescriptions and dispense flea and wormer treatments as per clinical instruction
To liaise with the appropriate veterinary teams and departments ensuring effective communication between staff and clients
Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments
Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook)
Ensure the reception areas are clean and tidy and adequate stock is available for sale

Previous receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn

This is a part-time position, with a minimum of 25 hours per week.

These are on a rota from Monday through to Friday, the morning shift starts at 8am until 1pm, and a changeable 1-1.30pm start to 6pm-6.30pm finish for the afternoon shift, in addition there is a Saturday morning rota of approximately 1 in 4 mornings, starting at 8.30am until 1pm.

Benefits:

• 5 weeks holiday plus bank holidays
• Days leave for your birthday
• Staff discounts
• Company pension scheme
• Free onsite parking

Job Types:
Part-time, Permanent

Part-time hours: 25 per week

Salary:
£10.60 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hungerford: reliably commute or plan to relocate before starting work (required)

Experience:

Veterinary Receptionist: 1 year (preferred)
Customer Service: 2 years (required)

Work Location:
In person

Application deadline: 26/04/2023

Reference ID:
Indeed April Posting

---