Night Receptionist

2 weeks ago

London, Greater London, United Kingdom Marlin Full time
Marlin operates a collection of lifestyle hotels, aparthotels & serviced apartments across the capital cities of London and Dublin.

We are now looking for a Night Receptionist to join our Front of House team in our Aparthotel, to deliver consistent service excellence for our guests and oversee the operation overnight.


Key Responsibilities:

Our Night Receptionist will be a natural people person and will be able to create positive experiences for their guests

Their typical duties include:

  • Supervise night shift operations and ensure all tasks are completed efficiently and effectively
  • Manage and motivate night shift employees to achieve performance targets and meet deadlines
  • Oversee inventory management and replenishment processes
  • Monitor facility security and ensure compliance with safety regulations
  • Handle customer inquiries and resolve any issues that may arise during the night shift
  • Communicate effectively with other departments and management to coordinate activities and optimize workflow
  • Conduct regular performance evaluations and provide feedback to employees
  • Implement and enforce company policies and procedures
  • Oversee the setup and arrangement of meeting rooms for scheduled events, ensuring all audiovisual equipment, furniture, and amenities are in place and functioning correctly.
  • Coordinate and supervise the setup of breakfast service according to established standards, ensuring cleanliness, organization, and replenishment of items as needed.
  • Assist with guest inquiries and requests during the night shift, providing exceptional service and resolving issues promptly and effectively.
  • Conduct regular inspections of the breakfast area and meeting rooms to identify any maintenance or cleanliness issues, taking appropriate action to address them.
  • Collaborate with other departments to ensure seamless coordination and communication throughout the night shift.

What Do you Need?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Proven experience in a supervisory role, preferably in a similar industry
  • Excellent leadership and interpersonal skills
  • Strong organizational and time management abilities
  • Ability to work effectively under pressure and make decisions quickly
  • Knowledge of inventory management systems and basic computer skills
  • Flexibility to work night shifts, weekends, and holidays as needed

The Company


Marlin is an owner-operated provider of serviced apartments, aparthotels and, most recently, hotels in the cities of London & Dublin.

We have over 1200 bedrooms in our portfolio & plan to grow in the future.

Here at Marlin, we take time in seeking out individuals to join our team.

We search for individuals who have an amazing outlook on life, with a real Can Do attitude, who genuinely enjoy helping and supporting others.


What's in it for you?

  • A cycle to work scheme
  • You will receive your birthday off each year in addition to our holiday entitlement
  • Charity Days (you will be able to partake on a paid day of charity work per year)
  • Our employee led social committee manages it's own budget to run events each month
  • We take your feedback seriously. If you have something that you'd like to share or suggest with our leadership team there is a dedicated service
  • An invite to two epic events per year
  • We'll support you and help you to develop in your career be it with coaching, mentoring, apprenticeships and more

Job Types:
Full-time, Permanent

Pay:
From £25,000.00 per year

Schedule:

  • 8 hour shift
  • Night shift

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

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