Guest Relations Manager

2 weeks ago


London, Greater London, United Kingdom Spayse Full time
Guest Relations Manager

Salary: Up to £40,000 per year plus £5,000 on service charge

About the Job Title and Company:
This role of Guest Relations Manager is a key position within a company providing luxury serviced apartments.

Key Details:
- 40 hours per week

Responsibilities of a Guest Relations Manager:
- Report to the FOH Manager
- Duty Management shifts, including evenings and weekends
- Catering to VIP guests
- Ensuring top-notch customer satisfaction
- Addressing complaints, solving issues, and collecting feedback from customers
- Regularly monitoring guest satisfaction levels

Desired Qualifications:
- Prior experience in a similar capacity within a high-end hotel setting
- Strong communication skills
- Exceptional organizational abilities
- Proficiency in client interactions
- A solid, customer-oriented mindset

Legal Compliance:
In accordance with prevailing UK employment regulations, all applicants must verify their eligibility to work in the UK.

Spayse operates as a recruitment intermediary for this position, adhering to the criteria outlined by our principal client.

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