Customer Service Assistant Position Available in Surrey, BC

Home Jobs Customer Service Assistant Position Available in Surrey, BC

You're at a crossroads in your career and looking for an opportunity that provides stability, growth, and a chance to help others. The role of customer service assistant with a leading retail company may be the ideal next step in your professional journey. They are currently hiring for a full-time position at their Surrey location paying $22.50 an hour.

As a customer service assistant, you'll be on the front lines interacting with customers to answer questions, resolve issues, and provide an exceptional experience. Strong communication and problem-solving skills are essential to success in this role. You'll help customers in person, over the phone, and via email, so the ability to remain patient, empathetic, and courteous at all times is key.

The company offers comprehensive benefits, a positive work environment, and opportunities for career advancement. If you're passionate about customer service and helping people, this position can be very rewarding. Take that first step; submit your resume and cover letter today for consideration. A new chapter in your career may be right around the corner.

Employer Name : V-CAN Consulting Inc
Position : Customer service assistant
No. of vacancies : 1
Salary : $22.50 hourly / 40 hours per week
Employment type : Permanent employment, Full time
Location : Surrey, BC

The Customer Service Assistant position involves handling customer inquiries and complaints, providing information about products and services, and resolving issues to ensure customer satisfaction. Key responsibilities include:

• Responding to customer questions and concerns in a prompt, polite, and helpful manner via phone, email, and live chat.
• Troubleshooting issues, providing solutions and alternatives, and following up to confirm resolution and satisfaction.
• Maintaining detailed records of customer interactions, requests, issues, and outcomes.
• Continually educating yourself on company products, services, policies, and tools to provide accurate information to customers.
• Identifying opportunities for process improvements to enhance the customer experience.

The ideal candidate will have 1-2 years of experience in a customer service role, excellent communication and interpersonal skills, patience, empathy, and a passion for helping people. Proficiency with call center phone systems, customer relationship management software, Microsoft Office, and instant messaging platforms is an asset.

This full-time, permanent position offers an hourly wage of $22.50, paid time off, extended health benefits, and opportunities for career advancement. If you enjoy working with people to solve problems and provide exceptional service, this role could be an excellent fit. Please submit your resume and cover letter for consideration. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Key Responsibilities and Required Skills

As a Customer Service Assistant, you will be responsible for providing support to customers. ##Key Responsibilities##

-Responding to customer inquiries over the phone, via email, and in person. You will need to address questions, resolve issues, and provide information in a timely, professional, and courteous manner.

-Processing payments, purchases, returns, refunds, and exchanges accurately and efficiently. Strong math skills and attention to detail are essential.

-Maintaining knowledge of products, services, and company policies to properly assist customers. You will need to stay up-to-date with ongoing training and materials provided by the company.

-Recording details of customer interactions, comments, and complaints to help improve services. Ability to maintain precise records and clearly document all conversations.

Required Skills

To excel in this role, you will need:

-Excellent communication and interpersonal abilities. You should be friendly, articulate, and able to interact with a variety of customers patiently and politely.

-Problem-solving skills to determine appropriate solutions based on customer needs and company policies. Ability to think on your feet and resolve issues in a professional manner.

-Basic technical aptitude to navigate company systems and databases. Familiarity with Microsoft Office, point of sale systems, and customer relationship management software is an asset.

-Reliability and flexibility. As you will provide support during business hours, including weekends, you must maintain a consistent and dependable schedule.

-Previous experience in a customer service role, preferably in a retail environment. However, enthusiastic candidates with strong potential and a willingness to learn will also be considered.

With a positive attitude and dedication to providing outstanding service, you can build a rewarding career as a Customer Service Assistant.

If you are interested in applying, apply through the given options.

How to Apply for the Customer Service Assistant Role

To apply for the Customer Service Assistant role, please follow the steps below:

Email your up-to-date resume to with the subject line "Customer Service Assistant Application – Your Name". Be sure to highlight any relevant experience you may have in customer service, retail, sales, or related fields.

Complete the Online Application

Visit our careers website at to fill out the online job application for the Customer Service Assistant position. The application will ask you for information such as your contact details, employment history, education, skills, and availability. Please provide thorough and accurate information.

Schedule an Interview

If your resume and application are reviewed and you are selected to proceed further in the hiring process, a member of our Human Resources team will contact you to schedule an initial phone or video interview. The interview will last approximately 30 minutes and will assess your qualifications, experience, soft skills, and enthusiasm for the role.

Attend an In-Person Interview (if required)

Following a successful initial interview, you may be invited to our Surrey office for an in-person interview with the Hiring Manager. This will provide an opportunity for you to ask any final questions you may have about the position, meet members of the team, and allow us to further evaluate if you are the right candidate for the job.

We appreciate your interest in the Customer Service Assistant role at our company. If you have any other questions about the application or interview process, please contact our Human Resources department. We wish you the very best of luck

So if you're looking to take the next step in your career, or simply want an opportunity to gain valuable customer service experience, this could be an ideal role for you. The company culture focuses on empowering employees by providing opportunities for growth, competitive compensation, and a collaborative team environment. While the role does come with its challenges, the rewards of helping customers and being part of a dedicated team make it worthwhile. If you have a passion for providing great service, solving problems, and want to work for an organization that will invest in your success, apply now for this customer service assistant position. The chance to work and grow with this innovative company could be the start of something great.

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