IT Support Technician

2 weeks ago


Slough, Slough, United Kingdom MFK Recruitment Full time
Our well-established client in Slough is seeking an IT Support Technician to join their team.

MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities


My client is at a significant stage of growth, and we are searching for an IT Support Technician to join their friendly team.


IT Support Technician -
main responsibilities:

  • To manage all incidents and customer requests from receipt to resolution and closure
  • To ensure service level agreement standards are met
  • To promptly complete any admin paperwork and documentation
  • Keep accurate records of all site information using IT Service Management tools
  • Promote best practices and adhere to change control process
  • Accurately plan and organise a working week
  • Review scorecard weekly with Team Lead

IT Support Technicianknowledge/experience:

  • Experience in a service delivery environment
  • Experienced in delivering support both remotely and in person
  • Proven experience in delivering to SLAs
  • Proven experience in excellent customer service
  • Demonstrated understanding of technical troubleshooting and fault finding
  • Experience with Intune would be desirable

Some highlights of working with the company:

  • Friendly team
  • Personalised training platform
  • Skills assessment and personalised progression plans
  • Microsoft Gold Partner and Google Partner
  • Microsoft and Google training courses, accreditations, and exams
  • OnetoOne training
  • Company healthcare available
  • Purchase discounts
  • Social & team building activities

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