Visitor Services Team

7 days ago


Dartford, Kent, United Kingdom Trafalgar Entertainment Full time

JOB DETAILS:

***
Job reference
REQ00770

Date posted
27/11/2023

Application closing date
11/12/2023

Location
Dartford

Salary
£10.42 per hour

Package

Contractual hours
0

Basis
Casual

Job category/type
Box Office

Job description

Job Advert:
Visitor Services Team - Casual (Orchard West, Dartford)


Reporting to:
Customer Experience Manager


ABOUT TRAFALGAR ENTERTAINMENT (TE) Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O'Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

ABOUT TRAFALGAR THEATRES

  • Trafalgar Theatres is the venueoperating division of TE. We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard.
  • We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

ABOUT THIS ROLE

  • As the postholder is responsible for:
  • Maximise ticket sales for the venue, ensuring a positive experience for patrons both face to face and on-line booking support. To increase and develop The Orchard Theatre's audiences and supporting the permanent member of the Visitor Services Team.
  • ABOUT YOU
  • A polite, friendly and calm professional with significant experience in the theatre, music or liveentertainment space, you'll be a selfmotivated, engaging and dynamic leader. Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and thirdparty producer clients) you'll be energetic, proactive, resultsfocussed and creative in your approach. You'll be resilient, able to communicate clearly and excellent at forming working relationships with others.

KEY RESPONSIBILITIES

  • Available to work weekday's, weekends and bank holidays which will include daytime and evening shifts.
  • To carry out ticket sale duties using the venues ticketing system, including inperson bookings, outgoing and incoming calls and online booking support, including reservations for the venue's Restaurant and assisting in the scanning of tickets for patrons on performance days.
  • Promote and upsell Orchard Theatre's products including Premiere Card and Groups' Club.
  • To work alongside the Front of House Team to deliver an enjoyable a positive experience for our patrons.
  • To work alongside the Stage Door Team, providing breaks as and when required on a rota basis.
  • Be an ambassador for the Orchard Theatre within the Visitor Services Team, positively promoting the theatre and its performances.
  • Development and maintenance of the theatre's database to ensure that records are accurate and cleansed on a regular basis.
  • Cultivation and management of continuous relationships between The Orchard Theatre and its patrons.

REQUIREMENTS

  • Must be available to work on weekends, evenings and Bank Holidays.
  • Be organised, to have a professional attitude and be able to thrive in a fastpaced environment.
  • High level communicational skills along with excellent customer service skills when dealing with colleagues, public, stakeholders and industry colleagues.
  • Literacy and computer literacy skills appropriate to the post.
  • An excellent telephone manner.
  • Excellent attention to detail.
  • To be flexible to business needs and to work calmly and efficiently under pressure.
  • Demonstrate enthusiasm for live theatre and entertainment.
  • Previous experience in a customer facing/service environment and working as part of a team.
  • Awareness of theatre ticketing operational practices, purchase and payment procedures.

PERFORMANCE MEASURES

  • Four Pillar Customer Service Training
  • Monthly Mystery Shopper reports.
  • Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

Application Process


If successful, you will be invited to a face to face interview with the Customer Experience Manager and Visitor Services Supervisor.



  • Dartford, Kent, United Kingdom Kent Community Health NHS Foundation Trust Full time

    We are looking for an enthusiastic and adaptable qualified Specialist Community Public Health Nurse (Health Visitor) to join our caring and progressive Health Visiting service. This unique post includes two days as the Health Visitor for the local Mother & Baby Unit in Dartford with the remaining three days as a Health Visitor with a caseload in the Dartford...

  • Bar Team Member

    7 days ago


    Dartford, Kent, United Kingdom Horse & Groom Full time

    Shepherd Neame is on the lookout for part time Bar Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you.The Horse and Groom is situated at the heart of Wilmington village near Dartford in Kent. Recently refurbished, the stylish Gastro pub is the perfect...


  • Dartford, Kent, United Kingdom Kent & Medway NHS & Social Care Partnership Trust Full time

    Communicate and liaise with other Trust staff, external agencies and Community sites in placing Volunteers. Encourage and support personal development and training opportunities and Volunteers. Responsible for Volunteers that help maintain the daily service to patients, their visitors, staff and general public. The post holder will provide supervision and...


  • Dartford, Kent, United Kingdom YMCA Thames Gateway Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. You We are looking for a Service Improvements & Contract Manager to join our housing team. This is an association-wide role focusing on our supported accommodation schemes. The right candidate will have proven experience in contract management, and be able...


  • Dartford, Kent, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    The following post has become available within KMPT for a dynamic, self-motivated, forward thinking team administrator. The position will be within the Perinatal Mental Health Community team based at The Elizabeth Raybould Centre, Dartford for 37.5 hours per week, and will provide full secretarial and administrative support to a multi-disciplinary team. The...


  • Dartford, Kent, United Kingdom Morgan Sindall Property Services Full time

    Permanent - Full time, 40 hours per week. Due to continued growth, we're looking to recruit a Customer Service Planner to join our team our Moat Homes Voids team based from our office in Dartford. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule...


  • Dartford, Kent, United Kingdom Morgan Sindall Property Services Full time

    Permanent - Full time, 40 hours per week. Due to continued growth, we're looking to recruit a Customer Service Planner to join our team our Moat Homes Voids team based from our office in Dartford. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule...


  • Dartford, Kent, United Kingdom Morgan Sindall Property Services Full time

    Full Time – Permanent 40 hours per week We are looking to recruit a Customer Service Planner to join our team Dartford Hub working from our office at Moat – DA2 6QE. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring...


  • Dartford, Kent, United Kingdom Morgan Sindall Property Services Full time

    Permanent - Full Time 40 hours 8am - 5pm**We're looking to recruit a Customer Service Planner to join our team at our Goldney Road hub, Maida Vale.About the Role**Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your...


  • Dartford, Kent, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    Working with a complex trust environment the Voluntary Services Coordinator is responsible for ensuring that they are able to develop, implement and manage volunteering services within North Kent.To recruit, select, place, train and support volunteers in close collaboration with staff and other organisations in North Kent in order to enable volunteers to...


  • Dartford, Kent, Kent, United Kingdom Shepherd Neame Full time

    Restaurant Team Member - DartfordShepherd Neame is on the lookout for Restaurant Team Members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you. Located in Crossways Business Park, Dartford, the Wharf is perfect for a relaxed bite to eat after a busy day shopping...

  • Catering Assistant

    1 week ago


    Dartford, Kent, United Kingdom North Kent College Full time

    Job referenceREQ000532Date posted23/11/2023Application closing date07/12/2023LocationDartfordSalary£5,596.30 per annum + £1,044.28 holiday pay (Tier 8, £21,170 Full-Time Equivalent)Contractual hours15BasisPart Time (Term Time)Job category/typeSupportCatering Assistant D - Perm - Nov-Job descriptionCatering AssistantHours: 15 hours per week (11:30am -...

  • Receptionist

    1 week ago


    Dartford, Kent, United Kingdom The Bridge Care home Full time

    About usThe Bridge Care home is a state of the art purpose built new care home development, opened January 24. We are professional, agile, and our goal is to The Bridge Luxury Care Home in Dartford, believes that everyone deserves a touch of luxury in their lives and we're committed to making our residents' stay here truly special. Our vision is to redefine...

  • Security Officer

    1 week ago


    Dartford, Kent, United Kingdom Mitie Full time

    Sainsbury's (Dartford)Pay rate - £9.90Region - South 3Job Overview Permanent 56 hours per week contract working in the logistics security industry Various shift times including days and nights 26 days paid holiday a year Paid rest breaks Comprehensive training and development programme (apprenticeships available) Uniform is supplied SIA licence funding...


  • Dartford, Kent, United Kingdom Catalent Pharma Solutions Full time

    At Catalent we share a common goal: to put patients first and help people around the world live better and healthier lives. Catalent is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. We need great people who share our passion for...


  • Dartford, Kent, United Kingdom Dartford and Gravesham NHS Trust Full time

    The Trust has a statutory duty to deliver a service and environment that protects patients, staff and visitors. The central governance supports a system through which the Trust is accountable for continuously improving the quality of services and safeguarding high standards of care by creating an environment in which excellence in clinical care will...


  • Dartford, Kent, United Kingdom Kent and Medway NHS and Social Care Partnership Trust Full time

    You must have the following: Excellent secretarial, organisational, and keyboard skills Good knowledge of MS Office packages, particularly Excel and PowerPoint Working to tight deadlines, and changing and challenging situations, whilst maintaining attention to detail Experience with facetoface customer service Have a polite telephone manner and are happy to...

  • Chef de Partie

    1 day ago


    Dartford, Kent, United Kingdom Shepherd Neame Full time

    Chef de Partie - DartfordShepherd Neame is looking for a Chef de Partie to join our team kitchen, so if you have some previous catering experience, you are looking for a new challenge and to carve out your career in the kitchen; this may be just the job for you. The Horse and Groom is situated at the heart of Wilmington village near Dartford in Kent....

  • Junior Sous Chef

    1 day ago


    Dartford, Kent, United Kingdom Shepherd Neame Full time

    Junior Sous Chef - DartfordShepherd Neame is on the look out for a Junior Sous Chef to join our kitchen team, so if you are an established chef looking for a new challenge and to carve out your career in the kitchen; this may be just the job for you.The Horse and Groom is situated at the heart of Wilmington village near Dartford in Kent. Recently...

  • Chef - Dartford

    3 weeks ago


    Dartford, Kent, United Kingdom Shepherd Neame Full time

    Chef - DartfordShepherd Neame is looking for a Chef to join our kitchen team, so if you are a new or aspiring chef looking for a fresh challenge and to carve out your career in the kitchen; this may be just the job for you. The Horse and Groom is situated at the heart of Wilmington village near Dartford in Kent. Recently refurbished, the stylish Gastro pub...