Key Account Manager
2 weeks ago
Key Account Manager - Welbourn - c28k + BonusALH are looking to recruit a Key Account Manager with immediate effect for our leading client.Role - Key Account ManagerJob Purpose - To manage Key Account customers, ensuring quality customer service is delivered whilst protecting the interests of our client, abiding by & promote health & safety, ensuring all approved policies & processes are followed.
COMMUNICATIONS- Provide work trackers to show what is happening with all interactions with our client. Listing out Quotes, PPMs, WIP and completed works.
- Chase through quoted works to either obtain orders or rejections (making note of the reason for rejection
- To be used by the KAM to keep on top and chase all works through to completion. Interacting with operations to ensure works down to KPIs and due dates.
- Be single point of contact building the trust with the client.
- Ensure all contracts for maintenance are correct on the system.
- All works in progress have notes on the job to show what actions are needed/ have been taken
- All sites and equipment recorded onto Protean correctly.
- Ensuring that we are making client aware of all products we can service and trying to expand into these areas – ie if thry do the doors, can you do the dock levellers, gates, barriers and scissor lifts.
- If it is an FM account trying to expand into other "customers" they have on their books
- Assisting with budgeting for future spend with the account.
- Provide management reports on the account.
- Volumes of work trends
- KIP / SLA performance stats
- "sick" equipment – where things have had >3 calls in any one month – bringing it to the attention of Head of Key Accounts for further investigation
- Profit margins
- Monitoring them to ensure the wider teams are using correctly.
- Maximizing revenue where possible increasing spend with our client.
- Ensuring all orders that come into the business are actioned efficiently and that they are on track with regards to quoted lead times.
- Arranging and attending all performances meetings with the client
- Monthly meetings with head of key accounts to go through all performaces and project future spend.
- Working with accounts to ensure all DEBT is kept to a minimum using contacts to resolve any queries.
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Key Account Manager
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North Yorkshire, United Kingdom Mitsubishi Electric Full timeAbout us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us...
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North Yorkshire, United Kingdom Mitsubishi Electric Full timeAbout us:We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us...
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North Yorkshire, United Kingdom Mitsubishi Electric Full timeAbout us:We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us...
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