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Housing Officer

3 months ago

Telford, Telford and Wrekin, United Kingdom YMCA Wellington and District Full time

Due to expansion of our services we are seeking an experienced and reliable Housing Officer to join our dedicated team, primarily based within our Short Term Supported Accommodation (STSA) team.

We offer nearly 40 units of supported accommodation in Wellington for individuals aged 16-25, working closely with our knowledgeable support team to prepare residents for independent living.

Additionally, we are set to open our move-on scheme, New College Apartments, in May 2024.

This expansion marks an exciting time for our organisation as we continue to empower young people and make a positive impact in the community.


Working under our Senior Housing Officer you will:

  • Welcome and sign up new residents, facilitating a smooth transition into their new homes.
  • Ensure that every letting meets our highquality standards, minimising void levels and rent loss.
  • Support residents during the exit process, proactively minimising void levels and rent loss.
  • Maintain accurate records using various IT systems, including customer records, rent accounts, and repair logs.
  • Act as the first point of contact for housingrelated issues and support with the resolution of concerns and complaints.
  • Conduct basic health and safety checks to ensure the safety and security of the building and residents.
  • Assist in the development of practical life skills while understanding the individual needs of each resident.
  • Complement the work undertaken by the support team to provide a holistic service to each young person
  • Interact daily with residents, contractors, and other professionals while maintaining confidentiality and professional boundaries.
  • Undertake basic home maintenance tasks as required.

Qualifications and Skills:

  • Previous experience in a young adult service or housing service is essential.
  • Excellent administration skills with proficiency in IT systems.
  • Strong communication and interpersonal skills with a sense of humour, patience, and confidence.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Understanding of confidentiality and professional boundaries.
  • Valid driving licence and access to a vehicle with business insurance for travel between sites.
  • Undergo an enhanced DBS check prior to starting with a satisfactory outcome

PLEASE CONTACT US DIRECTLY FOR AN APPLICATION PACK - ONLY APPLICATIONS ON A YMCA WELLINGTON APPLICATION FORM WILL BE CONSIDERED

NO AGENCIES PLEASE

CVs WILL NOT BE CONSIDERED

CLOSING DATE - THURSDAY 28 MARCH NOON

Interviews will be held in person week commencing 8 April 2024.

Job Types:
Full-time, Permanent

Salary:
£12.00-£12.50 per hour

Expected hours: 35 per week

Benefits:

  • Casual dress
  • Free parking
  • Onsite parking

Schedule:

  • Day shift

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Application deadline: 28/03/2024

Reference ID:
STSA35