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Supporter Care Advisor

3 months ago

London, Greater London, United Kingdom Diabetes UK Full time
Job Introduction
The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service.

We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.


Interview date: 3 and 4 June 202- To view a full list of accepted documents and the checks employers are required

to make
click here:

  • To view guidance on proving your right to work to an employer
    click here
Main Responsibilities

About The Company
For nearly 5 million people with diabetes in the UK, there's no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won't stop until diabetes can do no harm.


With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed.

We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.


We fund critical research, which has led to life-changing discoveries - like the first insulin pen and programmes to put type 2 diabetes into remission.

Now, we want to do this for everyone and find a cure.

We can't do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes.

For over 85 years, they've been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there's more to do. And you can be part of it.

We're a really diverse bunch and we recognise and respect your value as an individual.

As well as helping people with diabetes, you'll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.


We're committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Package Description

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
  • A Cash Healthcare Plan (_giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments_)
  • Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
  • 2 Days TOIL in recognition of fixed shift patterns (prorata for parttime)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan* (_on completion of your probation period _and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme* (_eligible for scheme if contract is permanent or longer than 12 months_)
- _Some benefits aren't available until you've passed your probation period and are dependent on the length of contract._