Sales and Customer Service Advisor
1 week ago
This role will allow you the chance to combine your drive for excellent customer service with your desire to be a successful salesperson ensuring the customer receives a Hendy Performance experience that is second to none.
Ongoing training across both Sales and Aftersales will ensure this role is a superb foundation for someone looking to build a career in the automotive industry or advance the career of an established sales/service specialist within one of our exclusive Hendy Performance sites.
In this role we are looking for a friendly, driven and ambitious individual who can create memorable showroom, and digital experiences for our customers.
The Opportunity
In this role, you will:
- Be responsible for both optimising product sales for new and used vehicles and delivering service excellence to maximise both business opportunity and customer retention.
- Be responsible for building rapport with customers to assess their needs and make recommendations for suitable products and services to meet those needs, whether by phone, online or facetoface.
- Prepare the showroom and vehicles for the day ahead; organise and accompany customers on test drives.
- Share your enthusiasm and passion for our cars with customers, showing off each vehicles' spec and features, whilst maintaining a relaxed atmosphere for the customer.
- Maintain the digital content for dealer websites and external portals (including photography and vehicle descriptions); monitor advert performance, including pricing and engagement; and produce/share personal product videos and social media content.
The Rewards
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment.
In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme from day one;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You
- You must have a desire for service excellence and an ability to continuously delight customers and deliver an exceptional experience.
- Be selfmotivated, energetic and enthusiastic to learn.
- Proven experience in customer facing service roles and/or sales would be highly advantageous (automotive industry experience is not essential).
- It is important that your communication skills are excellent, with the ability to confidently articulate and interact with customers in all situations.
- You will have excellent organisational skills and the ability to adapt to changing priorities, with an eye for attention to detail.
- You will need to have good computer skills and the ability to learn new systems with speed and confidence.
- Ideally you will have a good understanding of social media and a passion for digital engagement.
- A proficient driver, with a minimum of 5 years' driving experience and a full UK licence.
The Company
Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast.
At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
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