Operations Assistant

1 week ago


Scarborough, North Yorkshire, United Kingdom TestCard Full time

Job Description:
Operations Assistant


JOB TITLE:
Operations Assistant

RESPONSIBLE TO:
Head of Operations

ACCOUNTABLE TO:

CSO

SALARY:
£24,000

LOCATION:
Office-based, some hybrid working can be offered

Job Brief
The Operations Assistant plays a key role across a number of areas within the company. They will support all aspects of operations in their work with the Head of Operations. This includes activities in the production/manufacturing site, product verification, customer services and commercial operations. Working with Quality and Regulatory assurance, supporting customer delivery and quality expectations.


You will be required to support all aspects of a manufacturing site, to meet objectives for production processes and performance in line with changing business needs, liaise with production output and support sales, external partners, retailers, and wholesalers.

You will need to be able to work in a fast-paced, multi-disciplined team.

You will need to communicate effectively across the business at all levels and will be expected to maintain open internal communication.

You will guide the customer operations team to respond to customer needs, feedback customer experience suggestions and report accurately and in a timely manner on all complaints.


Responsibilities

  • Support all company operational aspects
  • Deputise for aspects of the Head of Operations role
  • Work closely with the Quality Assurance team in delivering output from the operations department
  • Aid in subcontractor, supplier and customer management, ensuring that TestCard's requirements are fulfilled
  • Provide oversight of acceptance processes of incoming materials and release processes of outgoing products
  • Ensure TestCard Quality policies and procedures are carried out in line with documentation
  • Liaise with the Quality assurance in the investigation of quality events as necessary
  • Collate site KPIs under the direction of the Head of Operations
  • Follow quality procedures accurately
  • Use correct PPE (personal protective equipment)
  • Communicate aspects of operations to the business as a whole
  • Maintain customer response templates and playbooks
  • Provide a "voice of the customer" into the business
  • Work well with others, maintaining respectful communication with colleagues and contacts outside of the company
  • Other functions in support of operations, as reasonably requested by their line manager
  • Read and follow company Quality policies and procedures maintain an up to date training record

Requirements:

  • Excellent communication skills
  • Good numeracy and computer skills. Experience with Microsoft Office or GSuite preferred
  • Ability to follow written and verbal instructions accurately
  • Methodical Work practice
  • Problemsolving aptitude
  • Good manual dexterity and ability to assist product distribution by stacking boxes and moving bulkpacked products and raw materials around the production and distribution environment
  • Degree level education or equivalence
  • Experience in a customer facing role would be an advantage

Salary:
£24,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company pension
  • Employee mentoring programme
  • Employee stock ownership plan
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Scarborough, YO13 9HD: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Reference ID:
QEMP078

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