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Customer Service Advisor

3 months ago

Huddersfield, Kirklees, United Kingdom Kempston Controls Full time

Customer Service Advisor (Full Time)


We have an exciting opportunity for an enthusiastic individual to join our industry renowned Customer Service Team as a full time Customer Service Advisor based at our Huddersfield site.


This is a varied role for an individual with excellent communication skills and who has a reasonable level of technical knowledge and understanding of control and distribution products.


As a Customer Service Advisor, you'll be preparing quotes and invoices, capture and process data, handle customer enquiries and complaints professionally and work closely with colleagues and suppliers to obtain the best outcome for our customers.


The role of a Customer Service Advisor is ultimately about influencing customers while building long term relationships and is pivotal in providing the high-level service we are known for.


What your day-to-day activities will look like:

  • Prepare quotes as per the customer's requirement
  • Work with suppliers to obtain prices, discounts, and delivery details
  • Prepare proforma invoices for nonaccount holders
  • Liaise with colleagues and suppliers to obtain the best outcome for our customers
  • Resolve problems in a professional manner
  • Update and record customer information on our system accurately

What you'll bring to the role:

  • Have excellent communication and interpersonal skills
  • Can adapt to a changing environment
  • Able to confidently work to tight deadlines
  • Have computer skills (Microsoft Applications)
  • Be proud of your work with a highlevel of attention to detail
  • Experience within the industry would be an advantage but is not a necessity as full training is provided

Kempston Controls - Exceeding Expectations
Here at Kempston Controls, we are committed to creating an inclusive environment where people thrive.

With eight decades of experience, we recognise that without our people, we wouldn't be one of the industry's leading distributors and it's our aim to create a business where people can be their best selves.


Our recruitment policy is simple:

regardless of your gender, ethnic origin, age, religion, sexual orientation, gender identity or disability if you're the best person for the job, we want you.

We want everyone to be able to be themselves and to be given the opportunity to succeed.


Established in the 1940's we have many years of experience and we're one of the industry's leading specialist distributors with an enviable reputation for stock and service.


Originally specialising in panel building and motor rewinds, we've developed over the years to service the needs of a much broader audience, and through the careful choice of franchises we have positioned ourselves at the forefront of the industry.


Job Types:
Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Onsite parking
  • Wellness programme

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Work Location:
One location

Application deadline: 18/02/2023