Senior Cashier

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ZARA Full time

Job Title

SENIOR CASHIER

Full time Position

Reporting to DY OPS

Key

Responsibilities

STORE OPERATIONS

  • Maintain organised and tidy the cash desks within the store at all times
  • Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods (cash, credit card, gift/ voucher card, employee discount, evoucher)
  • Ensure complete efficiency when following opening and closing cash desk procedures

SECURITY PROCEDURES

  • Monitor, record and resolve till discrepancies in the store, using the Discrepancy Record and report them to the AMT Department
  • Follow up, monitor and ensure cash desk activities and cash desks are running efficiently and are in good working order and maintained regularly
  • Monitor the level of change in the safe and report to DY OPS for orders.

TEAM ORGANISATION AND TRAINING

  • Train and develop all Cashiers team and follow up their performance
  • Train and update the team regularly on new systems, payment methods and security aspects.
  • Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example.
  • Ensure effective communication with the store's Management Team.

CUSTOMER SERVICE

  • Ensure that customers are acknowledged and receive a quality service
  • Motivating the team to offer a positive customer experience in the store, while leading by example.

HEALTH AND SAFETY

  • Comply with the Company Health & Safety Policy.
  • To be an ambassador in the company's sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.

Experience and Qualifications

  • Demonstrated cash desk experience within INDITEX, or cash handling experience within the retail sector.
  • Knowledge of cash desk transactions and operating systems
  • Basic knowledge and understanding of UK Employment Law

Skills and Attitudes

  • Lead by example, motivating and developing employees
  • Time management and strong organisational skills
  • Delegation
  • Identifies problems, reacts accordingly with initiative and problem solving
  • People and Interpersonal Skills
  • Mentoring
  • Maintain a positive attitude and Customer Service
  • Works under pressure and reacts in a professional manner
  • Ability to work autonomously and as part of a team.
  • Good verbal and written communication skills
  • Numeracy, Accuracy and Literacy Skills
  • Leadership Skills Desirable
  • To maintain good standards in personal appearance in order to represent the image of the brand

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

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