Group Relief Night Manager

1 week ago


London, Greater London, United Kingdom Firmdale Hotels Full time

We arecurrently recruiting for a Group Relief Night Manager to join the team at FirmdaleHotels.

Working closelywith all Night Managers and taking direction from the Group Night Manager it will be your responsibility to oversee the overnightoperation moving across our 8 London properties. You need to be confident and flexible to adaptto a variety of scenario's and situations across the breadth of the businessencompassing Events, Food & Beverage, Front Office, Housekeeping and theKitchen

Main Duties

Responsible for the security of the hotel during the night Constant monitoring of our service standards Conduct regular health and safe checks Deliver and maintain the exceptional levels of customer service Establish strong and professional relationships with guests Attend and manage any incidents or accidents involving guests or staff members Operationally support all departments as needed Run night audit and produce nightly reports for the senior managers

Skills

Previous experience as a Night Manager level within a 5* hotel Excellent communication skills Superb attention to detail and driven by delivering exceptional standards Strong leadership and motivational skills Resilience and drive to get things right first time Previous knowledge of Micros and Opera is desirable Spot checks around the hotels as directed by the Group Night Manager Assisting with updating and writing night SOP's

What we Offer:

Discount & Perk platform 30% discount in our restaurants and bars Access to Wagestream financial wellbeing app – discounts, coaching tool and the ability to stream your wages before payday Season ticket loan Cycle to work scheme Uniform and meals provided Uniforms dry cleaned Discounted personal dry cleaning Regular social events and team activities including fitness sessions Ongoing training and professional development Annual long service rewards including Afternoon Tea, Dinner for Two and an overnight stay
Exclusive discounts at Design Hotels
A days paid volunteering a year to support a charity of your choice
Staff sales, discounts in our Spa and Rik Rak products
And much more

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 11high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry forsome of the great work our teams have done. To name a few of our recent awardsand accolades;

Ham Yard Restaurant was awarded two prestigious AA rosettes in February 2024 Dorset Square Hotel was awarded one AA rosette and an AA breakfast award in March 2024 Conde Nast Traveller 2023 Top Hotels in London, The Soho Hotel and Ham Yard Hotel Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality Manager of the year - Laura Sharpe, Cateys 2018 Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require allapplicants to have the eligibility to live and work in the United Kingdom.Documentation will be required at interview stage.



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