Travel Consultant

2 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

Job description

Job Title: Travel Consultant

Department: Retail

Hours: hours per week on a rota basis (part time hours available)

Role Summary

We are looking for experienced travel consultants (minimum of 2 years in a travel agency) to join our successful team. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do so exceptional customer service experience is required.

Key Responsibilities

Build and maintain relationships with customers

Identifying and meet customers' needs

Use social media to promote offers, generating customer engagement and sales leads

Participating in promotional events and activities to increase exposure of the branch

Achieving individual and team sales targets

Assisting with the day-to-day operation of the branch

Willingness to participate and deliver training appropriate to own development

Effectively performing administrative duties and follow processes accurately

Competencies Required

Ability to work towards individual travel consultant targets and team sales targets

Excellent communication skills and customer service experience

Good accuracy and numerical skills

Enthusiasm and positive attitude with a commitment to contribute to the growth of the business

Competent IT Skills

Qualifications / Experience Required

2 years' experience as a Travel Consultant

A proven sales record

Passionate about travel and tourism

Excellent travel product knowledge with a good working knowledge of tour operator systems

Good sales and presentation skills

Customer focussed

Problem solving

Team player

Good organisational and time-management skills

Excellent communication skills

A recognised travel qualification

Values

Our SMILE values are embedded in to our company. You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standard. You will show your ability to demonstrate, understand and apply our values in the workplace.

Supportive

Motivational

Innovative

Loyal

Excellence

General

To undertake any other duties that may fall into the job criteria

To conform with all company policies and procedures including health and safety

To treat all employees, customers and suppliers with dignity and respect

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved



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