CSM Manager
2 weeks ago
Foodhub is a leading tech company that powers a wide range of businesses in the food industry, including restaurants, takeaways, stadia, hotels, and bars across various countries.
With a vast ecosystem of partners, Foodhub offers cutting-edge solutions to enhance the consumer experience and drive business growth.
The Role:
As a Customer Success Manager at Foodhub, you will be responsible for managing key clients and partners, ensuring smooth onboarding, resolving issues promptly, and maximizing the benefits of our technology.
We are seeking an individual with excellent communication skills and a passion for providing top-notch customer service.
This position presents an exciting opportunity for a future leader to help expand our UK Customer Success team.
Location:
Hybrid role based in the Midlands (Birmingham, Nottingham, Stoke, and Leicester) with occasional travel to clients and the head office in Stoke on Trent.
Responsibilities:
- Manage a portfolio of restaurant and takeaway clients as well as partner network, including well-known brands like Papa Johns, Subway, and Peri Peri Chicken.
- Act as a trusted advisor to clients, assisting them in business growth and cost reduction.
- Collaborate with clients to optimize the use of our technology, software, and marketing tools.
- Conduct client meetings both in-person and virtually.
- Keep detailed records on CRM systems.
- Deliver exceptional customer experience at all touchpoints.
Requirements:
- Minimum of 3 years experience in a B2B environment, such as client management or account management.
- Valid driving license is mandatory.
- Willingness to travel for client meetings.
Benefits:
- Competitive salary.
- Bonus based on client revenue growth.
- 33 days of annual leave (including Bank Holidays).
- Holiday exchange option.
- Employee Assistance Programme.
- Wellness Scheme.
- Discounted Cancer Screening.
- Discount Hub access.
- Cycle to Work Scheme.
- Gym Membership contribution.
- Will Writing Service.
- Mobile or Tech Salary Sacrifice Scheme.
- Discounted health insurance for you and your family.
- Death in Service benefit.
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