Single Queue Navigator

2 weeks ago

Salford, Salford, United Kingdom Northern Care Alliance NHS Group Full time

Job overview:

An exciting opportunity has arisen within the Respiratory Department at Salford Royal Hospital for an enthusiastic, dedicated, and proactive Administrator to join our team.


We are looking for a friendly, approachable, and highly motivated individual who will perform their role in a calm and professional manner and provide full administration support to the Single Queue Diagnostic Programme.

This is a busy and demanding role which requires a proactive and confident person.

You will be able to communicate effectively with patients and hospital staff, be dedicated to delivering an excellent experience for the patient, you will be comfortable working in a dynamic and fast paced environment.

You will work to high standard and pay attention to detail and accuracy and will have good written and oral communication skills as well as possessing excellent telephone communication skills.


Main duties of the job:


To support the specialty Cancer team in implementing early diagnostic pathways for patients with suspected cancer to achieve definitive diagnosis by day 28.

The navigator role will be involved from the beginning of the pathway at the suspicion of cancer.

The post holder will support the patient from initial referral to the communication of Cancer Excluded, or where Cancer diagnosed, onwards to the First Definitive Treatment.


The post holder will be expected to work across a range of IT systems namely excel, PAS, SCR and CRIS, to coordinate booking of patient appointments.

The post holder will work both directly and indirectly with both patients and their carers to assist in coordinating the

care of patients through their hospital care journey, identifying, escalating and managing issues that patients may have with transport, lack of understanding about diagnostic investigations or preparations and to reduce the number of appointments that are missed by patients (both outpatient and diagnostic investigation).

It will be part of the Navigators
role to help improve both patient compliance and patient experience.

We require patient focused Navigators who have excellent people skills, are able to communicate appropriately with both health care professionals and patients, are organised, proactive, and are passionate about improving outcomes for cancer patients.


Working for our organisation:


The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.

Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.


As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.

We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility.

The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.


Detailed job description and main responsibilities:

Person specification:

Qualifications:

Essential criteria:

  • 5 GCSEs at Grade C or above including Maths and English or equivalent
  • ECDL or equivalent
  • NVQ2/3 in Health or Social Care or equivalent experience

Desirable criteria:

  • Basic Communication Skills Training

Experience:

Essential criteria:

  • Experience of working in a health care setting for a minimum of two years
  • Experience of working as part of a team and in isolation
  • Experience of managing priorities under pressure, to meet service needs and strict deadlines

Desirable criteria:

  • Experience coordinating a patient workload

Knowledge and skills:

Essential criteria:

  • Computer literate with good knowledge and understanding of computer packages E.G Microsoft
  • Knowledge and experience of using NCA Trust's IT systems; e.g. PAS, CRIS, SCR etc
  • Excellent communication and interpersonal skills
  • Good organisational and administrative skills with ability to prioritize workload
  • Ability to communicate at all levels and in difficult circumstances
  • Ability to use own initiative and as an effective and responsible team
  • Ability to work well under pressure and remain calm in difficult situation

Personal qualities:

Essential criteria:

  • Ability to work flexibly
  • Sensitive nature and pleasant manner
  • Ability to work with distressing information
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